Customer Service Executive
2 days ago
Our client, a well-established and successful company based in Maidenhead are seeking confident individuals to join their Customer Services team. There are currently multiple roles available in the company with some exciting development opportunities. Oncetrained it is possible to work from home if preferred.
**Key Responsibilities**
- To represent the brand, uphold values of professionalism, efficiency, helpfulness and communication and to deliver the best possible customer experience
- To answer all incoming calls to the business within the specified SLA's and personal KPI's
- Ensure the callers queries are answered correctly and any issues resolved
- To log the history of the calls in as much detail as possible to make it easier for others to understand
- Make outgoing welcome calls to clients and customers introducing the company and explaining the process
**Key Requirements**
- Previous Customer Service experience is beneficial
- Strong academic results
- Confident, friendly telephone manner
- Good IT skills including MS Office
- Team player and willing to learn
Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for apermanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).
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