Customer Service Executive

1 day ago


Maidenhead, United Kingdom CV Screen Full time

**Customer Success Executive | Hybrid-working | Tech Industry | Maidenhead | £23,000 + Bonus + Benefits**
An enthusiastic and energetic Customer Success Executive is required by a leading technology company based near Maidenhead. This exciting company are looking for a confident communicator with great customer service experience. This is a great opportunity to kickstart your career within the tech industry.
An annual salary of up to £23,000 + bonus + benefits + hybrid working is available.
**Responsibilities**
**The Customer Success Executive will be**:

- 1st line support for diagnosing problems and issues.
- Liaising with networks to troubleshoot and diagnose first line faults.
- Logging phone calls and triaging queries using Zendesk.
- Providing internal operational support.
- Ensuring customers IoT SIM provisioning systems are kept up-to-date and accurate.
- Managing and supporting customer relationships as per service level agreements.
- Hosting relevant platform training.

**Requirements**:
**The Customer Success Executive will have**:

- Strong customer service experience.
- Excellent verbal and written communication skills.
- A passion for IT and technology
- Experience of using Microsoft tools including Excel.

**Who would this suit?**
An enthusiastic and confident individual who is looking for an exciting challenge in a welcoming company. You must be personable and a great communicator.
**Salary**
Up to £23,000 per annum + bonus
**Benefits**
- 25 days holiday
- Group Company Pension Scheme
- Private Medical Insurance
- Up to 50% off an annual Pure Gym membership
- Dental cover
- Doctor at Hand (online GP service)
- Enhanced Paternity Leave
- Company Sick Pay Scheme
- Cycle to work scheme
- Onsite parking
- Onsite gym
- Access to a variety of online discounts on major retailers
- Employee assistance program

**Location**
Maidenhead
**Commute from**
Reading, Hurley, Slough, High Wycombe, Windsor, Marlow, Wokingham. Beaconsfield
**Alternative Titles**
Customer Service Executive | Customer Service Administrator | Customer Success Administrator | 1st Line Support | Service Desk Analyst
Sam Gillett of CV Screen is managing recruitment of this position

**Job Type**: Permanent

**Salary**: £23,000.00 per year



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