Customer Service Representative
5 days ago
We have an exciting opportunity for a Customer Services Representative to join the team at our Maidenhead office**. **This role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems (SAP, etc). KPI is customers’ satisfaction and 100% compliance with all policies and procedures. Th will contribute to supporting the achievement of the overall commercial operations objectives for the UK.
**Your key responsibilities will include, but not limited to**:
**Customer Services**
- Adhere to Customer Service processes and procedures
- Answering inbound customer calls courteously and professionally, dealing with each enquiry effectively and efficiently
- Receiving and processing incoming customers’ orders and queries
- Minimum disruption to customer order delivery achieved by accuracy of order input and liaising with UK Third party distributor
- Be point of contact for external remote sales team with any order/query issues
- Strong collaboration within business operations and customer services team
- Collaborate with Business Operations Sr Manager, with EMEA supply team and EMEA customer services teams
**SAP**
- Using SAP Sales & Distribution model which will include input of SAP Master Data
- SAP Business Process
- Escalate issues when required to SAP teams and work closely with them to identify root cause of issues and find resolution.
- Develops knowledge in SAP, seek to improve SAP processes to enhance the customer experience.
**Financial and Quality compliance**
- Creation of new customer accounts ensuring all financial controls are adhered to.
- Support and liaise with accounts team, credit checking.
- Ensure quality compliance during new account processing, from setting up new account - delivery of product
**Training & compliance**
Ensure all SOP and training are up to date in timely manner
**To be successful in this role, the jobholder will have**:
- GCSE/Diploma or O Level passes in English & Maths as a minimum
- Previous experience in similar role, preferentially in pharmaceutical Industry.
- Excellent organizational skills with strong time management and prioritisation ability
- Able to meet deadlines whilst producing quality output
- Strong team player and to work collaboratively with the broader commercial team
- Working knowledge of SAP
- Advanced Microsoft Office knowledge in Word and Excel
- Effective communication skills with fluent English language
**We want Seqirus to reflect the world around us**
As a global organisation with employees in 35+ countries, CSL embraces diversity, equity and inclusion. Learn more about Diversity, Equity & Inclusion at Seqirus.
**Do work that matters at Seqirus**
**Our Benefits**:
Seqirus is committed to attracting and retaining world-class employees who are valued for their contributions to achieving business objectives. Learn more about some of the benefits you can participate in when you join Seqirus.
**About Seqirus**:
**Seqirus is part of CSL Limited (ASX: CSL). As one of the largest influenza vaccine providers in the world, Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. Learn more about **Seqirus**.**:
**We want Seqirus to reflect the world around us**:
As a global organisation with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at Seqirus.
**Do work that matters at Seqirus**:
**Watch our ‘On the Front Line’ video to learn more about Seqirus
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