Customer Service Representative
5 days ago
**About the Role:**
We are seeking a highly experienced Customer Service Representative to join our team at ACT Lighting Inc in Maidenhead.
The successful candidate will be responsible for providing exceptional customer service, responding to customer inquiries and resolving technical issues related to our products.
Key Responsibilities:
- Responding to customer inquiries via email and telephone
- Resolving technical issues related to our products
- Documenting customer interactions and feedback in our support help desk system
- Providing product information and recommendations to customers
- Collaborating with internal teams to resolve complex customer issues
Requirements:
- Minimum of GSCE's in English and Math, Grade C or above
- Ideally have A Levels, AS Levels, BTEC or higher education (Preferred)
Salary Information: £24,000 - £28,000 per annum, dependant on experience. This salary range is estimated based on industry standards and location.
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