Head of Club Experience

3 weeks ago


East Grinstead, United Kingdom Chartham Park Golf and Country Club Full time

Chartham Park offers a warm and welcoming atmosphere, set in a beautiful location with an inspiring mix of golf and health facilities. It is a premium, exclusive membership club that exudes class and demands the very highest standards.

We are extremely proud of the member experience that we offer, making sure our club standards are nothing short of first class. Regardless of the type of visit, our club is a place that people love to spend their time, mainly due to the fact that our team place our members at the heart of everything we do.

An exciting opportunity has arisen for the right personality, we are looking to recruit an exceptionally driven individual to take on the role of **Head of Club Experience.**

Ideally, you will come from a 4-star plus establishment with experience of sizeable, busy operations.

Overview:
The **Head of Club Experience** is primarily responsible for all health club related activities ensuring a safe and clean environment at all times and delivering a great experience for the members and guests. You’ll drive member retention and satisfaction and support the General Manager in the delivery of the club’s overall performance.

The role reports directly to the General Manager and is fully accountable for the health club team including Reception Manager, Duty Managers, Housekeeping Manager and Maintenance Manager.

**Essential requirements for our Managers**:
**Member Service**:

- To understand the importance of members and contribute to delivering first class service. Commit self to exceeding members expectations and those of their internal customers (colleagues)._

**Taking Personal Responsibility**:

- To enthusiastically commit self to work hard towards goals, concentrating on outcomes which effect business performance. Shows commitment towards personal development._

**Teamwork**:

- To work well in a team, interacting with others in a sensitive and effective way. Respects the contributions of all their colleagues._

**Communication**:

- To communicate effectively at all levels, using appropriate methods. Able to communicate to both individuals and groups._

**Creativity and Innovation**:

- To create new and innovative approaches to continually drive the business forward and improve work-related issues. Shows a willingness to question traditional methods of work and welcomes change for the good of the business._

**Making Considered Decisions**:

- To demonstrate a readiness to make decisions, using effective thought processes and takes appropriate action._

**Planning and Organising**:

- To organise and schedule activities, resources and events effectively. Plans ahead with future business in mind. Sets up and monitors time-scales and plans._

**Commercial Awareness**:

- To demonstrate an understanding of the factors effecting the financial success of the company. Views issues referring to costs, profits, markets and added value._

**Leadership**:

- To effectively manages a team of people, motivating and empowering them in order to reach organisational goals._

If you love welcoming customers and you can reflect our "CARE" values by being Caring, Ambitious, Respectful and Energised then this is the culture in which you will thrive.

In addition to a competitive salary, we offer an excellent range of staff benefits, including:

- Fun and professional work environment
- Complimentary use of health club, group exercise classes and golf facilities
- Competition play for team members with a golf handicap
- Bonus holiday days
- 50% off when you stay at our hotels
- 50% off meals on duty
- 25% off food, drink, retail and spa treatments at other times
- Discounted membership for a friend or your family membership
- Free Parking
- Uniform provided
- Learning and Development programs
- Employee Assistance Programme
- Opportunities to grow and develop within the group
- Cycle to Work scheme
- Digital Reward and Recognition Scheme
- Wagestream - a money management app that gives you access to a percentage of your pay as you earn it

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Referral programme

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- RH192JT: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person

Application deadline: 14/07/2023
Reference ID: JL/2023



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