Guest Experience Supervisor

5 months ago

London, United Kingdom RAFFLES Full time

**Company Description**
Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
- At Raffles, you arrive as a guest, leave as a friend and return as family._An exceptional opportunity presents itself for a **Guest Experience Supervisor** to join **Rooms Department** at Raffles London at the OWO.

Reporting into **Front Office Manager, **you will take great pride in ensuring our operation has a guest centred focus in everything that we do, while contributing towards a supportive and engaging environment within the Guest Experience Team to achieve this. This role requires a personable, courteous and efficient manner towards working in a fast paced and ultra-luxury environment, whilst being able to meet the elevated expectations of our guests.

Specifically, as the** Guest Experience Supervisor**, your responsibility’s will include:

- To assist the Front Office Manager in efficiently managing the department according to established team goals and standard operating procedures.
- Ensuring that the team are providing a professional and courteous service to our guests, whilst maintaining LQA standards across the Front Office and Switchboard.
- Taking, recording and resolving guest complaints, inquiries or concerns in a courteous and efficient manner. Ensuring that appropriate follow through is made and ensuring that problems are resolved and expectations are exceeded.
- Supervision of Guest Experience team, ensuring their daily tasks are carried out with a high level of efficiently and professionalism.
- Maintaining good organisational skills towards daily tasks and ensuring these are carried out with a high level of efficiently and professionalism.
- Additional responsibilities as assigned in absence of the Assistant or Front Office Manager.
- Performance of additional duties as required or assigned including working in different departments than usually assigned.
- Ensuring knowledge of hotel operations and events are constantly up to date and that this is also shared by the wider team.
- Ensures that the team delivers a high level of service to guests making Food & Beverage Reservations, ensuring that these are taken in a professional manner to align with both LQA and Forbes standards.
- Maintaining knowledge of promotions within the hotel outlets in order to actively engage with guests on these options, ensuring that this is also carried out to a high level by the team.
- Excellent product knowledge of outlet layouts and operations to assist guests with making both larger group and to accommodate special requests.
- Developing and documenting steps of service in line with the greater Raffles vision for development of the team and processes.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

**Who are we looking for?**
- A pleasant telephone manner and the ability to be highly organised with administrative duties.
- Ability to mentor and motivate the Guest Experience Team on a daily basis.
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
- A wiliness and eagerness to contribute towards the Front Office departmental objectives in line with the broader Raffles vision.
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- Well-developed technical and computer skills.
- An understanding and willingness to contribute to a 24 hour operational schedule when required, however this roll will **not** include night coverage as a standard for the Guest Services Team.

**Additional Information** Why join our Raffles team?**

Not only will you be joining one of the world’s best hotels you will also receive great benefits including:

- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whist on du

  • Switchboard Supervisor

    5 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Switchboard Guest Service Line Supervisor

    5 months ago

    London, United Kingdom Guest Experience Full time

    **_“The world is yours with Meliá”_** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About ME London Hotel, WC2R 1HA** ME by Meliá...

  • Switchboard Supervisor

    5 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About ME London Hotel, WC2R 1HA** ME by Meliá is...

  • Guest Experience Agent

    5 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About ME London Hotel, WC2R 1HA** ME by Meliá is...

  • Guest Service Agent

    5 months ago

    London, United Kingdom Guest Experience Full time

    **_Be our star, join us and create your own successful story _** We are currently looking for **Guest Service Agent** to join our team in **Meliá** **White House** **_ Our Benefits Package Includes:_** - **Competitive Salary**: - **Holidays**: 28 days’ holiday including 8 public holidays - **Contributory pension scheme and Life Assurance**: -...

  • Guest Experience Agent

    5 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Guest Service Agent

    5 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Guest Service Agent

    4 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** #LI-IV1 Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of...

  • Guest Service Agent

    5 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Switchboard / Guest Service Line Agent

    5 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Switchboard / Guest Service Line Agent

    5 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? **About Meliá White House Hotel NW1 3UP** Meliá White House is a modern and elegantly...

  • Switchboard / Guest Service Line Agent

    5 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Guest Experience Supervisor

    4 weeks ago

    London, Greater London, United Kingdom ME London Hotel Full time

    Join Our Team as a Guest Experience Supervisor at ME London HotelWe are seeking a highly skilled and enthusiastic Guest Experience Supervisor to join our team at ME London Hotel. As a Guest Experience Supervisor, you will be responsible for providing exceptional customer service, ensuring that our guests have a memorable and enjoyable stay with us.Key...

  • Guest Experience Supervisor

    4 weeks ago

    London, Greater London, United Kingdom ME London Hotel Full time

    Join Our Team as a Guest Experience Supervisor at ME London HotelWe are seeking a highly skilled and enthusiastic Guest Experience Supervisor to join our team at ME London Hotel. As a Guest Experience Supervisor, you will be responsible for providing exceptional customer service, ensuring that our guests have a memorable and enjoyable stay with us.Key...

  • Guest Experience Supervisor

    5 months ago

    London, United Kingdom The Ned Full time

    **Guest Experience Supervisor**: Going above and beyond for our guests is our Guest Experience team. Going the extra mile to make our guests stay extra special, our Guest Experience team are always on hand to assist. If you are passionate about hospitality and have experience working in the Front Office of a high-volume hotel environment, then we want to...

  • Guest Experience Supervisor

    5 months ago

    London, United Kingdom Hyatt Corporation Full time

    Guest Experience Supervisor Park Hyatt Park Hyatt London River Thames GB - ENG - LondonGuest Service OperationsEntry Level ManagerFull-timeReq ID: LON005977Local Summary Guest Experience Supervisor About Park Hyatt London River Thames  Opening 2024, Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two...

  • Guest Experience Supervisor

    4 months ago

    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 24040134 **Job Category** Rooms & Guest Services Operations **Location** The London EDITION, 10 Berners Street, London, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The London EDITION is looking for its next Guest Experience Supervisor! Would you...

  • Guest Experience Supervisor

    4 weeks ago

    London, Greater London, United Kingdom Marriott International Full time

    Job Title: Guest Experience SupervisorWe are seeking a skilled Guest Experience Supervisor to join our team at London Marriott Hotel Regents Park. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Process guest check-ins,...

  • Guest Experience Supervisor

    4 weeks ago

    London, Greater London, United Kingdom Marriott International Full time

    Job Title: Guest Experience SupervisorWe are seeking a skilled Guest Experience Supervisor to join our team at London Marriott Hotel Regents Park. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Process guest check-ins,...

  • Guest Experience Supervisor

    5 months ago

    London, United Kingdom art’otel Full time

    **Department**: Front Office **Job Level**:Team Leader **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ11113 **Date Posted**:16 May **Salary**:14.04£plus incentive (10% of room upgrade, £1 per breakfast voucher and £2 per restaurant voucher) **Guest Experience Supervisor** We are recruiting for a Guest Experience Supervisor for...