Customer Experience Partner

3 weeks ago


Liverpool, United Kingdom Maersk Full time

Are you committed to delivering a world class service to customers?

Do you have a proactive approach and a positive can-do mind-set?

Are you an excellent communicator, with strong attention to detail and the ability to take on multiple tasks in a constantly changing environment?

Come and join a successful and ambitious Maersk LCL Customer Service team in Liverpool

We offer

This role is great for an individual who thrives within a fast paced, performance driven environment. With an exposure to internal and external stakeholders, you will be part of a talented, diverse team where your voice and ideas will be heard, and you can really make a difference. This role will provide constant challenge, and the scope to learn in an open and friendly atmosphere. It is an opportunity to join a company that values employees, with a strong focus on continuous improvement and personal development.

As a global company with over 100 years’ experience in shipping, Maersk offers excellent benefits to employees, including a competitive pension scheme, health insurance, plus much more. Working as a Customer Service Analyst, this is an exciting opportunity to contribute to the growth and success of Maersk, a leading provider within the Shipping industry.

Key responsibilities
- Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures
- Liaise with other key parties including third party suppliers and other Maersk offices around the world
- Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency
- Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines
- Produce internal and external reports and statistics as required including client KPI reporting
- Monitor the performance of third party suppliers with the aim of identifying areas for improvement
- Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it
- Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process
- Attend client/other meetings as required
- Participate in Supply Chain Management project teams
- Work on other ad hoc tasks and projects as requested

We are looking for
- Passion for customer satisfaction and service excellence
- Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions
- Ability to meet tight deadlines, to work in high paced and changing environment and drive to develop new, more efficient working practices
- Outstanding attention to detail

MC Customer Experience Partner



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