Spanish Speaking Customer Service Representative
3 weeks ago
**Spanish speaking Customer Service Representative**
WB Employment are recruiting on behalf of our client with well-known electronic manufacturing in Newport area for Spanish speaking Customer Service Representative.
The successful applicant will join the multinational European team, offering exceptional support to deliver best in class customer service from enquiry to delivery and beyond. To delight customers, providing operational and technical support for the company product range.
**Spanish customer service Representative duties and responsibilities**:
- Accurately respond to customer enquiries within expected timescales.
- Provide appropriate accurate technical customer support.
- Facilitate and coordinate the return and replacement process.
- Liaise with customers to initiate or renew service contracts.
- Liaise with service providers to provide timely and value-added logistics service.
- Provide accurate first response failure mode data to the Repair team.
- Provide support for Finance team with credit management.
- Provide support for direct sales where required or appropriate.
- Preparation of quotes and entry of orders into business system.
- Preparation and provision of export documentation.
- Utilise business systems to report, record, and support all processes where applicable.
- Utilise periodic customer surveys to measure operational excellence.
- Exhibits values and behaviours expected of a business employee. Perform any other tasks required by line manager within the reasonable boundaries of skillset - (processing orders, arranging deliveries, invoicing etc.
**Knowledge and experience**
- Fluent in spoken English,
- Fluent in Spanish both written and verbal is essential
- Knowledge of French language would be desirable but NOT essential.
- Excellent communication skills and be naturally rapport driven, but able to remain calm and professional.
- Good written ability across all qualifying languages.
- Microsoft Office literate.
- Familiarity with SAP or similar business system.
- Strong interpersonal skills and being able to build rapport with customers
- Confident in delivering accurate information’s to customers.
**Salary and Benefits**:
- Starting salary - 23,500 per annum
- Monday - Friday 8am-4pm or 9am-5pm on rota bases
- Private Medical Cover for individual, couple or family cover.
- Gym membership up to £30 per month
- Death in Service
- Company pension with access to a free independent financial advisor
- Free EAP (employee assistance program)
- Mental health first aiders based on-site which can help support staff, or signpost them to relevant help.
- Free onsite parking
**Job Types**: Full-time, Permanent
**Salary**: From £23,500.00 per year
**Benefits**:
- Company pension
- Free parking
- Gym membership
- On-site parking
Schedule:
- Monday to Friday
Application question(s):
- Are you fluent in Spanish, both written and verbal ?
- How much notice period you require, if any?
**Experience**:
- customer service: 1 year (preferred)
Work Location: One location
Reference ID: ALCSRSEF
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Newport, Newport, United Kingdom WB Employment Ltd Full timeSpanish speaking Customer Service RepresentativeWB Employment are recruiting on behalf of our client with well-known electronic manufacturing in Newport area for Spanish speaking Customer Service Representative.The successful applicant will join the multinational European team, offering exceptional support to deliver best in class customer service from...
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