Customer Support Coordinator

4 months ago

Ansty, United Kingdom Apex Recruitment Full time

**Customer Support Coordinator**

**Location**: Coventry

**Working Hours**:8.30 am - 5.00 pm (Flexible hours after a few months - e.g., 8.00 am - 4.30 pm)

**Salary**:£24,000 - £26,000 per annum + Quarterly Bonuses based on company performance + other benefits

**Hybrid remote**: Three days in the office and two days working from home (following the initial probation period)

As a result of business growth, an exciting opportunity has become available for a Customer Support Coordinator to join an international engineering business, based in Coventry, on a permanent basis, offering great career development opportunities.

Reporting to the Order Management Leader, the Customer Support Coordinator will play a crucial role in supporting and managing customer expectations. The primary responsibility of this role is to look after customer accounts but with a particular focus on logistics, freight forwarding and exports.

**Key Responsibilities of the Customer Support Coordinator**:

- Serve as the primary day-to-day customer point of contact, ensuring proactive communication on all order-related matters to provide an exceptional customer experience.
- Actively review and manage the company order book, proactively ensuring on-time delivery performance targets are met.
- Handle customer inquiries and requests professionally, using problem-solving skills to address delivery or invoice challenges and implement corrective actions to prevent reoccurrence.
- Maintain accurate and up-to-date records in relevant databases
- Focus on efficient process management along with order flow and invoicing processes.
- Demonstrate a flexible approach to tasks and special projects, actively seeking improvements to enhance organisational efficiency and customer experience.
- Actively participate in team meetings, contributing ideas and initiatives.
- Collaborate in cross-functional team meetings.
- Undertake additional duties as required to support the organisation's goals.

**Key Skills of the Customer Support Coordinator**:

- Demonstrates the ability to work independently and as part of the team
- Relevant experience in building and nurturing customer/supplier relationships
- Strong problem-solving skills
- Strong education background with a desire to learn and develop
- Proficiency in Microsoft packages e.g. Excel, Word and Outlook
- Adaptable and flexible in approaching tasks and working in different situations.
- Ability to work collaboratively with colleagues

**Job Type**: Permanent

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Free parking
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Ansty: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: 6181

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