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Band 4 Cancer Support Worker

4 months ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
An exciting new opportunity has arisen to join our friendly Colorectal Cancer Clinical Nurse Specialist Team. This role will support the Clinical Nurse Specialists in providing information and support to cancer patients and their families. It involves triaging calls and escalating concerns to facilitate cancer patients through cancer pathways and treatment programmes. This role is pivotal in taking responsibility for less complex personalised care using an holistic needs assessment and care plan to deliver emotional and practical support. The successful post holder will be responsible for sign posting patients to local support services including health and wellbeing resources.

**Main duties, tasks & skills required**:
The role requires a knowledge or willingness to work with hospital systems as well as a multidisciplinary team within the cancer arena. Excellent communication skills are essential in providing support to individuals affected by cancer and their families; this requires a high degree of empathy, diplomacy and honesty. A commitment to further improving services for cancer patients and their families is required. Experience and knowledge of colorectal cancer pathways is desirable but not essential. We are committed to supporting your learning and development using a robust induction and competency framework to guide and support you in gaining the right skills for this role. You will work closely under the supervision of the Clinical Nurse Specialists ensuring safe and best practice. A willingness to undertake further/relevant study days is expected. The role requires cross working across University Hospital Birmingham Hospitals.

*Please Note*: For a detailed job description for this vacancy, please see attached Job Description*

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note*: For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:
Educated to A-level, and or NVQ Level 3 or 4 in Health and or Social Care

Continued professional development

**Experience**:
**Essential**:
Experience of working in a multi-disciplinary team

Experience of working in a healthcare setting

Customer Care experience

Knowledge of patients needs when being treated/care for in a healthcare setting

Accurate data entry, typing and checking skills

Ability to produce letters / reports using Word and Excel

Understand own limitations and know where to seek advice and support.

Have an understanding of the physical and psychological needs of a patient

**Disclosure and Barring Service Check**: