Band 4 Macmillan Cancer Information Support Worker

7 months ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
An exciting opportunity for Cancer Information and Support Workers to work within a rapidly expanding team. We are looking for someone with excellent communication skills who has the drive for delivering cancer information and support to all patients and carers at UHB. The role will work primarily with the Cancer Information and Support Services Officer and Manager to provide patients and carers with access to high quality information and support in all forms of media but mainly written or verbal at present.

Macmillan funding has been secured for this post for 3 years to deliver this programme; it is intended that a further business case will be submitted to substantiate this post dependant on the evaluation and outcome of the programme. In the event that further funding beyond 3 years is not secured, the post-holder would be supported to find an alternative role within the Trust.

**Main duties, tasks & skills required**:
The individual should be able to work as part of a team yet able to work autonomously to ensure an equitable high quality service is delivered across all sites. The role will work in collaboration with site specific cancer teams and will signpost patients to external agencies in order to meet patient's information needs. This service will work across the sites of Solihull, QE Hospital, Heartlands Hospital and Good Hope Hospital as required.

We are seeking enthusiastic individuals who are able to communicate in a variety of circumstances; you will develop a wide understanding of cancer types, treatments and common side effects. As well as the impact that cancer treatment has on patients and their families. Experience in using IT systems such as Microsoft packages and databases is required. You will manage and prioritise your workload, work on initiative and signpost and escalate concerns where appropriate.

Please also review full Job Description and Person Specification.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:
Educated to NVQ Level 4 in Health and of Social Care or equivalent relevant training or experience.

Evidence of continued professional development.

Ability to be professional at all times.

**Experience**:
**Essential**:
Recent experience of working in the NHS or Healthcare setting.

Experience of working in a multidisciplinary team.

Customer Care experience.

Experience of using Microsoft Office including Word, Excel or equivalent IT literacy experience.

Administrative experience

Experience of providing and receiving complex and sensitive information.

**Disclosure and Barring Service Check**:

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