Band 4 Macmillan Personalised Care Support Worker

4 months ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
This post is part of the rapidly expanding Personalised Care Team at University Hospitals Birmingham. The post holder will form an integral part of the personalised care team to provide cancer patients with information and support that meets their individual needs.

**Main duties, tasks & skills required**:
As part of a team, the cancer support worker will speak to patients to discuss what matters to them through a holistic conversation and assessment. The cancer support worker will provide cancer information and/or signpost them to support services and resources and will develop a personalised care plan which is shared with the patient and specialist team and that this and other communications are documented on the Somerset Cancer Registry.

The post holder will work closely with the Cancer Information and Support Service team, covering the patient phone line and will contribute to the organisation and delivery of health and well-being events.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Educated to A-level, and or NVQ Level 3 or 4 in Health and or Social Care
- Continued professional development.

**Desirable**:

- Computer Literacy Course e.g. ECDL

**Experience**:
**Essential**:

- Experience of working in a multi-disciplinary team.
- Experience of working in a healthcare setting.
- Customer Care experience.
- Knowledge of patients' needs when being treated / care for in a healthcare setting.
- Accurate data entry, typing and checking skills.
- Ability to produce letters / reports using Word and Excel.
- Understand own limitations and know where to seek advice and support.
- Have an understanding of the physical and psychological needs of a patient.
- Knowledge of the elements of personalised care initiatives in cancer.
- Experience of using Microsoft Office, including Word, Excel and PowerPoint.

**Desirable**:

- Experience of working with patients with cancer.
- Experience of using full range of IT systems and patient data systems.
- Experience of handling patient complaints.
- Experience of using Somerset Cancer Register.
- Understanding of Primary Care, GP and community services Experience of working in the NHS.
- Experience of using digital dictation systems
- Can triage to the appropriate services.

**Additional Criteria**:
**Essential**:

- Ability to communicate effectively with people at all levels, communicating contentious and or sensitive information to service users and internal colleagues.
- Ability to plan, prioritise and delegate workload and to quickly re-prioritise own work in light of unexpected events; to plan own work for the day/week.
- Pay attention to detail.
- Good knowledge of speciality patient pathways
- Understanding of patient priorities and performance targets related to appointments and waiting times.
- Conflict resolution skills
- Appropriate assertiveness skills
- Ability to cope with distressed patients and carers.
- Ability to use persuasive and tactful skills to ensure best practice for patient.
- Reliable and adaptable
- Good listener
- Ability to demonstrate empathy.
- Working across UHB hospitals as per job requirements

**Desirable**:

- Ability to use own judgment to resolve problems and queries competently, including those of a sensitive and confidential nature.
- Manage and interpret data correctly to inform decision making.
- Ability to initiate & co-ordinate change to own working practices.
- Evidence of ability to deliver

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