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Payments Operations Strategy, Innovation and
3 months ago
Our team's mission statement is to be a senior advisor to senior leaders, to advise, enable and ultimately optimize the Payments organization, benefiting our employees and clients.
Do you have a passion for understanding how business processes work? For simplifying and solving complex problems? For challenging the conventional?
As a Business Process Improvement lead within the Payments Operations Strategy, Innovation and Digitalization team you will be challenged to understand specific business processes across the global Payments Client Service, Implementations & Operations organization, to provide insights and develop transformation opportunities.
Payments is part of the Corporate & Investment Bank, providing Payments, Receivables, Liquidity, Acquiring and Trade Finance Products to clients globally and acting as the payment hub for JPMorgan Chase across the firm's business lines. WPCSIO consists of 9,000 employees across 60 sites and supports 142k corporations, financial institutions, governments and municipalities domiciled in over 180 countries. On average, WPCSIO processes 30.1MM transactions daily across 122 currencies valued at $3.2T.
We're looking for a motivated colleague with the ability to help us understand and improve this complex and evolving organization.
**Responsibilities**:
- Perform analysis and business process reviews to understand current-state processes and identify improvement opportunities.
- Collaborate with Operations leaders and their respective organizations and with key partners across the Corporate & Investment Bank including Operations Transformation, Data Science, Technology and Business colleagues.
- Learning new diagnostic toolsets and leveraging them to explore and understand business problems, including:
- Process Discovery:
- Process Mapping
- Task Capture
- Process Mining
- Workforce Discovery:
- Taxonomy
- Workforce analytics
- Lead data analysis and bring order to the various separate diagnostic datasets, connecting them to generate and deliver process improvement insights to key stakeholders.
- Manage analysis projects to deliver agreed outcomes within defined timeframes.
- Compile and present updates to stakeholders at all levels of the organization to effectively communicate the output of our analysis.
**Required qualifications, capabilities and skills**
- Experience in performing business analysis to drive process improvement within a financial organization
- Natural curiosity to understand how processes work and why they are performed
- Complex problem-solving skills
- Data analytics experience with tools such as Alteryx and Excel
- Ability to build relationships with and influence colleagues and partners
- Effective communicator with ability to provide clear, succinct verbal and written updates
- Strong risk and control mindset
**Preferred qualifications, capabilities and skills**
- Operations, Client Service or Implementation business process knowledge
- Experience using JIRA to track project tasks and deliverables
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
