Payments Operations

5 months ago


Bournemouth, United Kingdom JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Join the Incident Management team and ensure that the clients, and our internal partners, receive the same experience regardless of the impacted product.***

As an Payments Operations - Incident Management - Associate in Operations you will be empowered to contribute significantly to the success of our team and cross-line of business partners by helping to orchestrate incident resolution with mínimal business impact. Subsequently, you will be working to ensure that all learnings from the incident feeds into a continuous improvement discipline.

**Job responsibilities**
- Manages the coordination of the Business response across Operations, Client Service, Product for Technical and Non-Technical Major Incidents
- Conducts impact analysis including Data analytics of impacting incident root cause, impact, and improvement
- Assists in the determination and execution of appropriate actions to recover business services as quickly as possible
- Creates and maintains Incident Management Playbooks that help execute resiliency strategies
- Updates, identifies, and engages with business leads
- Provides timely updates to inform internal business communication plans (senior updates, setting up business bridges, employee updates, etc.)
- Maintains evergreen process and procedures (e.g. regular revalidation of cross line of business communication map)
- Identifies opportunities for strategic improvement or mitigation of business interruption and other risks
- Understands internal / external dependencies & their risks/gaps
- Supports and creates Post Incident Reviews including Root Cause Analysis calls

**Required qualifications, capabilities, and skills**
- Excellent communication, presentation (both oral and written) & influencing skills
- Understanding of Incident Management practices, skills, and tools
- Consistent partnership record and ability to build effective business relationships
- Ability to work independently, troubleshoot, and with strong analytical skills
- Effective change management skills: Ability to support & adapt within a changing environment

**Additional information**
- Weekend shift work required 1 in 3 weekends, including coverage for Bank Holidays. Time in Lieu and shift allowances are given.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.



  • Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    Explore the new opportunity in Payments Operations Team and boost your career at ! As a Payment Operations Vice President in the Clearing Management Team, you will help influence the future strategy of Payments and you will be a sole contributor role reporting to the Bournemouth Payments Lead but with influence and responsibility to the wider Payments...


  • Bournemouth, Bournemouth, United Kingdom https:jobs-redefined.cositemap Full time

    Job SummaryThis is an exciting opportunity to lead the Global Payments Operations Business Resiliency team at JPMorgan. As a Payments Operations Global Resiliency Lead, you will ensure that the team is focused on resiliency and how we react to resiliency events. You will design and manage personal improvement plans to set and meet team and individual...


  • Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    If you are passionate about working in the dynamic enviroment and deal with complex inquiries, then this role is for you. As a Payment Lifecycle Analyst in the Payment Operations, you will be responsible for ensuring daily production and Key Performance Indicators (KPI’s) are met. You will help delegate workflow, assist team members with complex issues,...


  • Bournemouth, Bournemouth, United Kingdom Nationwide Full time

    At Nationwide, we put our 15 million members at the heart of every decision we make. As a leading player in payments regulatory management, we need to stay ahead of emerging threats and protect our members and services from operational losses. Our Payments Governance, Risk and Controls team is responsible for providing expert guidance across the Society,...


  • Bournemouth, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** J.P. Morgan’s Payments business is one of the world’s largest providers of Cash Management, Liquidity and Merchant Services, Trade Services that help resolve the working capital and efficiency challenges facing treasury professionals. Payments is essential to clients and the firm, providing value-added solutions and services to...


  • Bournemouth, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Exciting opportunity to work in Payment Operations EMEA providing business support to the senior leadership team, this role is a **Jobshare** (part-time hours where 2 people share the responsibility of the role) if this is the flexibility you need this could be the role for you. **Responsibilities**: - Provide a high level of...


  • Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    Be a part of the team that is responsible for identifying and delivering end-to-end solutions within the Payments business with a client-centric approach! As an Cross Border Payments Operations Strategy - Program Manager - Vice President in Operations you will be working closely with Product, Operations and Technology teams and with wider functions such as...

  • Payments Ops

    5 months ago


    Bournemouth, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** This is an exciting opportunity to join JPMorgan, this role is a **Jobshare** (part-time hours where 2 people share the responsibility of the role) if this is the flexibility you need this could be the role for you. Payments Operations and the Payments industry as a whole are undergoing significant amounts of change and disruption -...

  • Senior Project Lead

    3 days ago


    Bournemouth, Bournemouth, United Kingdom JPMorganChase Full time

    We are seeking a highly skilled professional to lead our Payments Transformation team at JPMorgan Chase. As a Senior Project Lead, you will be responsible for defining business requirements, performing impact analysis, and partnering with cross-functional teams to drive large-scale strategic projects.About the TeamThe Corporate & Investment Bank is a global...

  • Sr Product Associate

    6 months ago


    Bournemouth, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. As a member of the Payments Test Product team within the Payments Technology Stability and Resiliency organization, you’ll contribute to...


  • Bournemouth, United Kingdom Nationwide Building Society Full time

    At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it's doing, is member focused. Payments regulatory management is progressively becoming more specialised resulting in a need to adopt a more proactive approach in addressing emerging threats to protect our members and the...

  • Software Engineer II

    1 month ago


    Bournemouth, Bournemouth, United Kingdom JPMorganChase Full time

    Job Title: Software Engineer II - Payments TechnologyYou're ready to gain the skills and experience needed to grow within your role and advance your career. As a Software Engineer II at JPMorgan Chase within the Payments Technology team, you are part of an agile team that works to enhance, design, and deliver trusted market-leading frameworks and shared...

  • Payments Technology

    5 months ago


    Bournemouth, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Responsibilities** - Responsibility for the provision of accurate testing estimates within daily scrum calls. - Documentation and execution of test scenarios - identify specific scenarios and write test scripts using Business Driven Development for example Gherkin. - Utilization of test automation tools, to enable the efficient and timely...


  • Bournemouth, Bournemouth, United Kingdom Browns Recruitment Group Full time

    Financial Operations Specialist - BournemouthA well-regarded law firm, based in Bournemouth, is seeking an experienced Financial Operations Specialist to join their finance department. This role is essential for the smooth financial operation of a Solicitors firm, ensuring compliance, accuracy, and financial integrity in all transactions. Ensuring financial...


  • Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    Do you have the ability to quickly build rapport with customers to ensure the KYC aspect of the Clients onboarding experience is exceptional, efficient and world class? Then this role is for you. As a Wholesale KYC Payments Middle Office - Senior Associate in the Wholesale KYC Operations Client Office team, you will act as a single point of contact and...


  • Bournemouth, Bournemouth, United Kingdom CMA Recruitment Group Full time

    CMA Recruitment Group is seeking a highly motivated Accounts Assistant to join their dynamic finance team in Bournemouth, Dorset. The ideal candidate will have experience in end-to-end accounts payable processing and payment runs, with a strong understanding of CIS and VAT returns.Key Responsibilities:* Process high volumes of invoices and supplier...


  • Bournemouth, Bournemouth, United Kingdom CMA Recruitment Group Full time

    CMA Recruitment Group is seeking a skilled Credit Controller to support their finance team in Bournemouth, Dorset. As a key member of the operations team, you will have the opportunity to implement new processes and work closely with senior management.The Credit Control role involves:Chasing payments via internal communications and assisting in billing...


  • Bournemouth, Bournemouth, United Kingdom McCarthy and Stone Full time

    About the RoleWe are seeking a Property Operations Planner to join our team at McCarthy Stone Management Services. The successful candidate will be responsible for project planning, coordination, and administration of property management across our estate of developments.Key ResponsibilitiesPlan and schedule defect and repair works using Fixflo within SLA...


  • Bournemouth, Bournemouth, United Kingdom Office Angels Full time

    We are seeking an experienced professional to oversee financial and administrative operations, ensuring the smooth and efficient running of an established solicitors firm.Key Responsibilities:Oversee the finance function for the firm, including financial management, bookkeeping, invoicing, and budgeting.Manage expense reports, and ensure compliance with...


  • Bournemouth, United Kingdom CV-Library Full time

    Job Title: Bookkeeper / Operations Administrator Salary: £28,000 - £30,000 (Depending on Experience) Location: BOURNEMOUTH Working Hours: Monday to Friday, 08:30am - 16:30pm or 9:00am - 5:00pm Annual Leave: 22 days plus bank holidays, increasing with service Are you an experienced Bookkeeper with strong administrative skills, proficient in...