Property Operations Planner

7 months ago

Bournemouth, United Kingdom McCarthy Stone Full time

**Property Operations Planner**

**Salary - Competitive + Benefits**

**Location - Various across the South (travel to Head office required)**

**About You**

We are looking for a Property Operations Planner who is responsible for the project planning, coordination, and administration of property management across the estate of developments managed by McCarthy Stone Management Services and third-party developments where required. This includes planned works, landlord compliance checks, defect and repairs resolution, and coordinating surveys and inspections.

The Property Operations Planner is a critical role in the safety management, maintenance and refurbishment of McCarthy Stone developments.

**KEY RESPONSIBILITIES**
- Plan and schedule defect and repair works using Fixflo within SLA timescales.
- Ensure maintenance and compliance activities are issued and completed within SLA timescales.
- Allocate work to the in-house Facilities team, subcontract work out to original build contractors, or award work to marketplace contractors.
- Ensure job tasks are efficiently allocated to reduce number of visits, rework, or undue disruption to homeowners or staff
- Ensure the system is kept updated with progress and records on planned / reactive works.
- Ensure issues are triaged correctly and billed to the correct team where appropriate.
- Obtain feedback from Facilities Management and Asset Management teams on subcontractor quality and performance, feeding this back to Divisions or Services Commercial as required.
- Plan and coordinate Planned Works through the Section 20 process, ensuring that all projects are delivered successfully and compliantly. Provide a plan of works to the Planned Works Manager, DDMS and Operations Manager and update on the progress of projects.
- Plan and coordinate Dispensation requests where urgent asset repairs are required that are above the Section 20 trigger value. Inform DDMSs and Operations Managers of progress of dispensations, and ensure accurate reporting and close out of process.
- Ensure landlord compliance activity is kept to plan and that any non-compliant assets are attended to quickly to restore full compliance. Ensure records are up to date to enable accurate and real-time reporting.
- Ensure that all property related incidents and issues are escalated promptly to the correct destination, followed through to resolution, and closed off.
- Responsibility for actioning incoming queries to the Property Operations mailbox within SLA, responding personally or coordinating a full response from the appropriate SME.
- Payment administration to include raising purchase orders, chasing invoices through to payment, and contracharging.

**You will have**
- Experience in scheduling work in a services, customer-centric organisation.
- Experience in planning tasks relating to property (ie. facilities, assets, defects, PPM)
- Experience of successful working in a matrix management structure is desirable.
- Good administrative and organisational skills are essential in this role and experience in using computerised databases is desirable.
- Able to work on his / her own initiative and organise the daily workload in line with priority.
- Ability to work under pressure and to tight deadlines.
- Sound Microsoft Office and database administration skills.
- Effective stakeholder management.
- Be able to write considered communications in a professional manner.
- Commercial acumen is desirable.

**You will bring**
- Strong time management and planning skills
- Delivery focused and highly organised
- A collaborative team player
- Tenacious and results driven
- Professional and approachable
- Able to deal with competing priorities
- Excellent communication skills
- Able to forge positive working relationships with internal and external contacts
- Display a positive attitude and a can-do approach

As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of November 2021, McCarthy Stone operates 475 developments across the UK for more than 20,000 people.

We believe in championing the role, wellbeing and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.

We are proud to have been certified as a Great Place to Work 2022 as well as making the Great Place to Work Wellbeing list

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