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Customer Support Representative

4 months ago

Leeds, United Kingdom Channel Partners Limited Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position with opportunities for growth and advancement.

**Duties**:

- Respond to customer inquiries and provide accurate information about our products and services
- Handle customer complaints in a professional and timely manner, striving for customer satisfaction
- Perform data entry tasks to update customer records and maintain accurate information
- Utilize bilingual skills (English/Spanish) to assist customers who require language support
- Analyze customer needs and recommend appropriate products or services
- Provide excellent phone etiquette while interacting with customers
- Upsell products or services when appropriate to maximize sales opportunities

**Qualifications**:

- Fluent in English
- Strong communication skills, both written and verbal
- Excellent data entry skills with attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Previous experience in customer service or a related field is a plus

**Job Types**: Full-time, Permanent

Pay: From £25,702.99 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 28/05/2024