Customer Support Representative

6 months ago

Leeds, United Kingdom Wagestream Full time

**Location**: Leeds office (4 days p/w with 1 remote day)

**Salary**: £22,000 - 26,000

**Shift Pattern**: Working 5 days per 7 day week on a varying shift patterns

**Our Mission**

Wagestream is on a mission to bring better financial wellbeing to frontline workers.

We partner with some of the world’s most famous employers, like Pizza Express, Asda and the UK’s National Health Service, to give their teams access to fairer financial services - all built around flexible pay. Over three million people can now choose how often they’re paid, track their shifts and earnings, start saving, use budgeting tools, get free financial coaching, and access fairer financial products. All in one financial wellbeing super-app.

Wagestream is unique: VC-backed and growing at scale-up pace, but with a social conscience. The UK’s leading financial charities and impact funds were our founding investors, and we operate on a social charter - which means every product we build has to improve financial health and reduce the $5.6bn ‘premium’ lower-income earners pay for financial services each year.

You’d be joining a team of over 150 passionate, ambitious people, growing in Europe and the USA, building a category-leading fintech product and all united by that same mission.

**A day in the life of a Wagestream Customer Support Representative**:

- Communicating effectively and promptly with a variety of customers
- Maintaining a positive and empathetic attitude toward customers at all times.
- Knowing our product inside and out so that you can expertly answer customer inquiries.
- Demonstrating keen problem-solving skills, the ability to think on your feet, and taking initiative.
- Handling technical escalations, reproducing issues, and working with engineering to achieve resolution as required.
- Working seamlessly with the customer success department, collaborating closely to ensure a holistic approach to assisting customers and delivering exceptional service throughout their journey with our product.
- Working closely with the team, management, as well as cross-functionally with other departments to ensure we create and deliver effective, efficient, and meaningful support experiences for our customers.

**Requirements**:
We are seeking individuals who possess a strong enthusiasm and eagerness to learn, with a dedication to providing our exceptional users with an optimal product experience. Previous experience working within a financial regulated environment is highly advantageous, and while we will provide comprehensive training, having an interest in technology and a proactive attitude towards learning are essential attributes.

**What will we do for you?**
- 25 Days Annual Leave in addition to public holidays (up to 5 day rollover), as well as flexible time off allowances for any ad-hoc childcare/family/caring needs
- Up to 10 days Annual Leave Buy-Back scheme - for if you’d like some additional time off
- 12 weeks paid Maternity Leave and 4 weeks paid Paternity Leave for employees with _over 12 months service_
- £250 home office allowance to make WFH comfortable
- Bonus exchange to Pension - Reap even more rewards of any bonus by paying into your pension & save on Tax and Ni + added compound growth
- After a long weeks’ work, join us in undoing it all - with a membership to the Wine Society. (the also do Gin and Beer) for employees with over 12 months service.
- We want every to achieve “Zen Mastery” with a free subscription to Calm - work can be stressful and we want to help you switch off
- Access to Salary Sacrifice Scheme - Ben - _THE Benefits marketplace. _Choose the benefits you want, when you want. Pay less tax, receive more value

Including:

- Additional Pension Payments
- Workplace nurseries
- Cycle to Work
- Gym memberships
- Healthcare cash plans, etc

And of course, the best benefit of all, access to Wagestream, of course
- At Wagestream we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Wagestream is an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, or veteran status._

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