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Customer Service Representative

2 months ago


Leeds, United Kingdom Pontoon Full time

Job Title:Customer Service Representative

Location:?Leeds city centre

Pay Rate:?£13.49p/hr

Hours: Monday - Friday. Rotating shift patternwith7 hour shifts starting from 8am and finishing at either 4pm, 5pm or 6pm. One week in six will require a late shift of 1pm-9pm.

Hybrid Working: 2 days per week in the office after the first 2 months.

Contract Type:?Temporary - 6 months.

Start Date: 21st October 2024

Our client, one of the UK's largest banking groups, is seeking experienced Customer Service Representative to support their Customer Service Operations team, specialising in the management of stocks and share investment.

As a Customer Service Representative, you will play a vital role in supporting customers manage stocks and shares investment, pension investments and savings accounts. To do this, you will be provided with a thorough training programme of 6 weeks, and ongoing support afterwards.

Your responsibilities will include:

  • Provide accurate and timely information to customers regarding their investment shares and account details.
  • Assist customers with logging into their accounts and managing their investment portfolios.
  • Resolve any issues or concerns customers may have, including transaction discrepancies and account access problems.