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Customer Support Representative

2 months ago

Leeds, Leeds, United Kingdom Lloyds Banking Group Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers, helping them with their financial needs and queries.

Key Responsibilities

  • Provide timely and effective support to customers via phone, email, and in-person
  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Work collaboratively with colleagues to ensure seamless customer service delivery
  • Stay up-to-date with product and service knowledge to provide accurate information to customers
  • Meet or exceed customer satisfaction targets and quality standards

About Us

Lloyds Banking Group is a leading financial services provider, committed to helping Britain prosper. We are a values-led organization, dedicated to building a truly inclusive workplace where all colleagues have the opportunity to make a real difference.

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A collaborative and supportive work environment
  • The chance to work with a diverse and inclusive team
  • A range of flexible working options to suit your needs

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively as part of a team
  • Basic computer skills and proficiency in Microsoft Office

What We're Looking For

We are looking for a customer-focused individual who is passionate about delivering exceptional service and support to our customers. If you are a team player with excellent communication skills and a strong work ethic, we would love to hear from you.