People Caseworker

4 weeks ago

Chelmsford, United Kingdom Noble Recruiting Full time

**People Caseworker**

**Start: April (temporary role)**

**Location: Anywhere worker (Office based in Chelmsford)**

**Pay: £19.14 p/Hour**

**Our client**:
Our client is one of the largest and most dynamic local authorities in the UK, serving a population of 2 million residents, and has a very successful track record of delivering transformational change.

**Main purpose of the role**:
People Caseworkers play a critical role as we make a step change in the way we deliver people related services to customers and organise our transactional work in the Organisational Design and People function. You will be specialists in practically supporting in the delivery of employee standards, supporting and mentoring managers to resolve employee relation issues.

People Caseworkers will be responsible for providing professional and customer focused resolution to case work, along with providing support on first line and second line customer queries and advice across People Operations. This includes, Leadership and Talent, Performance Management, Occupational Health, DBS, Payroll and employment contract management.

Passionate about customer services, ensuring People Operations is easy to access and navigate, so customers are able to quickly resolve their people queries and issues. HR case work specialists, but also able to provide advice and guidance on the full range of customer queries.

**Ideal person specification**:

- Partly CIPD qualified or equivalent, or working towards this qualification, with evidence of continuing professional development and expert knowledge in professional area
- Experience of advising, supporting and guiding managers in employment casework, with a good knowledge and understanding of relevant employment legislation and practice
- Ability to communicate effectively, demonstrating empathy, listening and questioning skills to a very high level and ability to build rapport and trust when dealing with sensitive employee issues
- Good working knowledge of MS Office suite of products and business technology and the ability to use systems.

**IMPORTANT INFORMATION**

**Noble Recruiting Limited is an independent, family-run recruitment agency, based in Wickford, Essex. We are an equal opportunities employer and have been acting as an employment agency for permanent recruitment and an employment business for the supply of temporary workers for over 15 years.**

**Job Type**: Temporary contract

**Salary**: £19.14 per hour

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Chelmsford: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- HCPC (preferred)

Work Location: Hybrid remote in Chelmsford

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