HR Advisor Employee Relations
3 weeks ago
* Partly CIPD qualified or equivalent
- Experience of advising, supporting and guiding managers in employment casework
- Evidence of performing against set targets to meet service levels
Mosaic Recruitment are currently recruiting for an experience HR Advisor on a temporary basis (3 months) for one of the largest and most dynamic local authorities in the UK.
Key Responsibilities:
- Responsible for providing accurate high-quality advice and information on the range of ODP specialisms to line managers leading the resolution of employment issues, signposting to appropriate policy, procedures and guidance, based on professional expertise,skills and knowledge.
- Manage a caseload of people related issues such as onboarding, probation, grievance, sickness performance improvement and discipline, working collaboratively with Line Managers and People Consultants.
- Ability to communicate effectively, demonstrating empathy, listening and questioning skills to a very high level and ability to build rapport and trust when dealing with sensitive employee issues.
- Ability to perform against set targets and to meet service levels and the desire to continually improve the service offered.
- Strong team working motivation and ability to build effective working relationships across ODP including with People Business Partners, People Consultants and the service centre.
- Support the development of local Service Level Agreements (SLA) for People Operations, on an ongoing basis, to ensure they reflect customer needs and a service they value.
- Responsible for maintaining and monitoring accuracy of case records, to make necessary improvements and track progress against Service Level Agreements, flagging and escalating concerns appropriately when required.
- Contribute to the analysis of trends in data requirements, to identify changes and improvements to ODP service and policies/standards, including accessibility issues.
- Working as part of the service centre team, capture and update guidance material to ensure consistency of advice provided.
- Specific individual and shared targets and objectives are defined annually within the performance management framework.
Person Specification:
- Partly CIPD qualified or equivalent, or working towards this qualification, with evidence of continuing professional development and expert knowledge in professional area.
- Experience of advising, supporting and guiding managers in employment casework, with a good knowledge and understanding of relevant employment legislation and practice.
- Evidence of performing against set targets to meet service levels and a desire to continually improve the service offered.
- Ability to communicate effectively, demonstrating empathy, listening and questioning skills to a very high level and ability to build rapport and trust when dealing with sensitive employee issues.
- Strong team working, motivation and ability to build effective working relationships with colleagues.
- Solution focussed with an ability to confidently manage and prioritise multiple demands, seeking continuous improvement.
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