HR Advisor

3 weeks ago

Chelmsford, United Kingdom Seven Resourcing Full time

Seven Resourcing are looking for a temporary HR Advisor to work remotely for the Council in Chelmsford. This position is initially for a period of 6 months and is paying £18.40 per hour (PAYE and umbrella payment options are available).

**The role**:
People Caseworkers play a critical role as we make a step change in the way we deliver people related services to customers and organise our transactional work in the Organisational Design and People function. You will be specialists in practically supportingin the delivery of employee standards, supporting and mentoring managers to resolve employee relation issues.

People Caseworkers will be responsible for providing professional and customer focused resolution to case work, along with providing support on first line and second line customer queries and advice across People Operations. This includes, Leadership andTalent, Performance Management, Occupational Health, DBS, Payroll and employment contract management.

Passionate about customer services, ensuring People Operations is easy to access and navigate, so customers are able to quickly resolve their people queries and issues. HR case work specialists, but also able to provide advice and guidance on the full rangeof customer queries.

**Key Responsibilities**:

- Responsible for providing accurate high quality advice and information on the range of ODP specialisms to line managers leading the resolution of employment issues, signposting to appropriate policy, procedures and guidance, based on professional expertise,skills and knowledge.
- Manage a caseload of people related issues such as onboarding, probation, grievance, sickness performance improvement and discipline, working collaboratively with Line Managers and People Consultants.
- Ability to communicate effectively, demonstrating empathy, listening and questioning skills to a very high level and ability to build rapport and trust when dealing with sensitive employee issues.
- Ability to perform against set targets and to meet service levels and the desire to continually improve the service offered.
- Strong team working motivation and ability to build effective working relationships across ODP including with People Business Partners, People Consultants and the service centre.
- Support the development of local Service Level Agreements (SLA) for People Operations, on an ongoing basis, to ensure they reflect customer needs and a service they value.
- Responsible for maintaining and monitoring accuracy of case records, to make necessary improvements and track progress against Service Level Agreements, flagging and escalating concerns appropriately when required.
- Contribute to the analysis of trends in data requirements, to identify changes and improvements to ODP service and policies/standards, including accessibility issues.
- Working as part of the service centre team, capture and update guidance material to ensure consistency of advice provided.
- Specific individual and shared targets and objectives are defined annually within the performance management framework.

**Applicant Requirements**:
**Qualifications**:
Partly CIPD qualified or equivalent, or working towards this qualification, with evidence of continuing professional development and expert knowledge in professional area.

**Experience**:2+ years working as a HR Advisor.

**Compliance**:Proof of right to work in the UK and references covering the last 5 years.

**Travel**:Clean UK driving license with the ability to commute to and from work independently.

**Hours**:37.5 hours p/w.

**Working with Seven Social Care**:
We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awardsand amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

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