Area Co-ordinator

7 days ago

Exeter, United Kingdom Devon Doctors Ltd Full time

Supporting the Clinical Assessment Centre (CAS) Team by supporting the strategic development of the delivery of Integrated Urgent Care Service (IUCS) for Somerset, the post holder will be responsible for supporting clinicians both within the CAS and virtual hubs to ensure that patients receive the right care in the right place, by those with the right skills, at the right time.

Co-ordinating whilst on shift in the CAS. This involves sending the advice calls to the relevant bases for the clinicians to deal with. This includes sending the visits to the cars. Booking in appointments for patients to be seen at one of our Treatment Centres.

The post holder will be a key member of Devon Doctors Group (DDG) Operational Team. The post holder will be responsible for ensuring:

- That calls received via NHS111, IVR or Dedicated Lines into the CAS are answered promptly and in line with local and national standards.
- That calls requiring a face-to-face consultation receive booked Treatment Centre appointments or home visits within appropriate timescales.
- Support clinicians both within the CAS and virtual hubs to ensure that patients receive the right care in the right place, by those with the right skills, the first time.
- Support the strategic development of the delivery of Integrated Urgent Care Service (IUCS) for Devon contributing towards a ‘one team culture’ throughout the Organisation and promoting a patient centred ethos of “Putting Patients First”.

Devon Doctors is commissioned by the NHS to provide healthcare services in and beyond its home county. Our core business is the provision of the Integrated Urgent Care Services, incorporating NHS 111 and urgent out-of-hours care, in Devon and Somerset. However, Devon Doctors also operates a number of GP practices, as well as a dental service.

A not-for-profit social enterprise, we don't have any shareholders and any surpluses we might generate are reinvested into our services in line with our ethos of Putting Patients First

**Working with the Clinical Assessment Service Manager**:

- Support the Locality Team Leader to ensure that the CAS functions efficiently and effectively; meeting all national and local quality standards and key performance indicators.
- Follow all relevant operational policies, procedures, processes and guidelines are fit for purpose; escalating any changes required to the CAS Team Leader.
- Ensure that calls received via NHS111, IVR or Dedicated Lines into the CAS are answered promptly and in line with local and national standards.
- Ensure that all records and handover of calls to other providers is undertaken promptly, safety, securely and contemporaneously.
- Support clinicians undertaking shifts with the CAS.
- Ensure that calls requiring a face-to-face consultation receive booked Treatment Centre appointments or home visits within appropriate timescales.
- Develop and maintain close working relationships with a range of local partnerships and stakeholders, particularly, but not exclusively, with the providers of the NHS111 service.
- Ensure that good governance remains central at all times, reviewing processes, controls and frameworks to support operational delivery.
- Develop and maintain robust and professional relationships both internally and externally.
- Identifies and resolves operational challenges in partnership with others and operates a system that to deliver exemplar service standards.
- Build a culture defined by the company’s values and provide a clear, effective and appropriate leadership style that engages the team and ensures that the company’s vision and direction of travel is clear.
- Perform any other duties as may from time to time be required

**Organisational Responsibilities for the Post Holder**:

- Unless there is a locally agreed operational process, the post holder will be expected to adhere to all Devon Doctors Group polices, procedures and guidelines which are on the Organisational intranet.
- To report any incidences of safety breaches, including but not limited to accidents, complaints and defects in equipment.
- Troubleshoot simple computer problems and initiate repair or recovery.
- To ensure familiarisation with disaster recovery and emergency procedures
- Complete all paperwork and maintain administrative systems appropriate to Company needs.
- Provide assistance to colleagues ensuring smooth operations and to provide effective responses to both individual and group needs.
- Adherence to all protocols, policies and guidelines in line with Company requirements.
- The post holder must maintain a safe environment, taking care to avoid injuries and assist the company in meeting statutory requirements.
- Undertake all mandatory training and other training as required by the Employing Organisation and / or Line Manager.
- There must be compliance with all policies, protocols, procedures and specific training on: - The safeguarding of children and vulnerable adults.
- Infection prevention a

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