Waiting Well Supervisor

6 months ago

Exeter, United Kingdom Living Options Devon Full time

**Living Options Devon - Job Description Job Title**: Supervisor Waiting Well Project Responsible to: Operations Co-ordinator (Waiting Well Project) Hours: Full time (37 hours per week) part time hours considered Salary: £26,511 Full time equivalent Job location: Exeter office and remote home working Contract term: Fixed term contract to 31/3/24 with likelihood of extension funding permitting Period of Notice: One month Living Options Devon Background/context: Living Options Devon (LOD) is a charity and a company limited by guarantee founded in 1990. Our vision is of fully informed, accessible and inclusive society in which every individual has the choice and opportunity to achieve their full potential and take part as an equal and valued citizen. We exist to ensure people with physical and/or sensory disabilities and Deaf people with sign language can make an active and equal contribution in society. Specifically, we: Encourage people to feel more informed, valued and confident to take part in society through relevant training and support; Enable people to identify priorities and develop user-led services; Engage people in effective communication with local/national service commissioners and providers; and Empower people to raise awareness of what society needs to do to provide equality of opportunity both locally and nationally.

Aiming to improve their lives through community support and connectedness whilst they wait for NHS treatment, diagnostics or for a medical appointment. To maintain good working relationships with partners and collecting feedback as required by the Operations co-ordinator Key Tasks internal: Supervision, operational support and ongoing training of front-line staff To ensure the team provide up to date information, advice for people referred to us through website, telephone etc To ensure the team Log all client and partner contacts onto the LOD Customer Relationship Management (CRM) system To provide LODs Research Lead data and monitoring sheets as required To support the Operations Co-ordinator in the allocation of the referrals and monitoring sheets relating to the area of Devon covered by LOD To deputise for the Operations co-ordinator including liaison with the Devon Referral Support Service (DRSS) relating to referrals for those people who are waiting for NHS treatment, and allocating them to the appropriate team member and/or our partner organisations Liaise with LODS Marketing Lead and Charity Hub Lead regarding using the website to provide information and marketing the service, social media, publicity mailings etc Other Duties Attend and participate in regular staff and team meetings. Attend appropriate training courses where identified. Attend and participate in regular work appraisals and any other support systems as appropriate.

NB: The above list is indicative and not exhaustive. The post-holder is expected to carry out all such additional duties as are reasonably commensurate with the role.

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