Donations Assistant

3 weeks ago


Leatherhead, United Kingdom Combat Stress Full time

Based at our Head Office in Leatherhead, KT22 0BX

**Status**:Permanent

**Salary**:Band 4, £23,398 - £27,872, per annum, dependent on experience, plus 5% Outer London Fringe Allowance

**Hours**:Full-time, 37.5 hours per week

**About Us**:
Combat Stress is the UK’s leading mental health charity for veterans. For over a century we’ve been helping former servicemen and women deal with issues like post-traumatic stress disorder (PTSD), anxiety and depression. Today we provide specialist treatment and support for veterans from every service and conflict, focusing on those with complex mental health issues related to their military service. We provide a range of community, outpatient and residential mental health services to veterans with complex mental health problems. We provide services in-person, and via phone and online.

**About the role**:
We are looking for a motivated, vibrant and focussed Donations Assistant to join our busy Individual Giving Team. This position will be based at our head offices in Leatherhead, but hybrid working is available.

As our Donations Assistant it’s your responsibility is to process all online charity donations and trading arm payments. You will also be taking donations over the phone and answering supporter queries. Supporter Care is at the heart of all we do and this role is pivotal in ensuring that all our supporters receive best possible experience and feel part of the Combat Stress family.
- As a healthcare environment, and for the health and wellbeing of our staff, veterans and visitors, we encourage everyone at Combat Stress especially professionals that are veteran facing to take up the offer to be fully vaccinated against Covid-19_

**What we offer**:
You will work within a reputable charity that is constantly evolving to meet the needs of our veterans, that has a fantastic cause and a committed follower base.

**Benefits**:

- 27 days paid holiday plus bank holidays. After 5 years continuous service, this will increase to 30 days paid holiday plus bank holidays and after 10 years continuous service, this will increase to 33 days paid holiday plus bank holidays
- Competitive stakeholder pension scheme - contributions matched up to 11% of salary
- Discount shopping vouchers
- Cycle to work scheme
- Access to the Employee Assistance Programme
- Flexible working
- Access to Blue Light Card scheme
- Death in Service Scheme

Plus many more.

**How to apply**:



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