Call Centre Representative

6 days ago


Liverpool, United Kingdom Connected Group Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries over the phone.

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products, services, and company policies
- Utilize phone etiquette skills to ensure positive customer interactions
- Analyze customer needs and recommend appropriate solutions or products
- Communicate effectively with customers to ensure their satisfaction

**Requirements**:

- Excellent phone etiquette and strong interpersonal skills
- Ability to handle high call volumes while maintaining professionalism and composure
- Strong problem-solving abilities and attention to detail

**Salary**: From £24,096.64 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 16/04/2024



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