![Communications and Solutions Partners Group](https://media.trabajo.org/img/noimg.jpg)
Call Centre Representative
4 days ago
We are currently seeking a Call Centre Representative to join our team. As a Call Centre Representative, you will be responsible for providing excellent customer service and handling inbound and outbound phone calls. T
**Responsibilities**
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide information about products and services, resolve customer complaints, and escalate issues as necessary
- Communicate effectively with customers in person
- Analyse customer needs and recommend appropriate solutions
- Maintain a high level of phone etiquette and professionalism at all times
**Qualifications**:
- Strong verbal communication and interpersonal skills
- Ability to analyse customer needs and provide appropriate solutions
- Strong problem-solving skills and the ability to handle difficult customers with patience and empath
**Salary**: From £24,978.49 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Liverpool (preferred)
Work Location: In person
Application deadline: 21/03/2024
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