Operations Administrator

3 weeks ago

Solihull, United Kingdom St. James's Place Full time

St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do. We believe in the value of difference and know that diverse teams can help us problem solve and innovate for clients.

We look for people to join SJP to make an impact and to contribute to our culture which is based around long term relationships, doing the right thing, and being the best version of ourselves.

**Location**: Solihull Office This is a part time role, 14 hours per week, Thursday and Friday only.

**Workplace Type**: On-Site

**Employment Type**:Permanent

**Seniority**:Entry Level

The main purpose of the job is to ensure that Managers are sufficiently supported operationally and administratively, including Business Acquisition Managers, Partnership Selection Managers and Academy Development Managers as well as others.

**What you will be doing**
- Coordinating diaries for Managers' meetings with Partners and Advisers, including 1:1s, fact finds and observations.
- Organising travel and accommodation bookings for various Managers to meet with the Partners and Advisers in their care.
- Ordering and organising gifts from Managers to their Partners and Advisers.
- Monitoring various inboxes across the team, actioning and re-directing as required.
- Updating and maintaining Salesforce Org 1.
- Meeting with and providing operational support for Managers across various Departments.
- Sending and tracking invitations for events.
- Adhoc support with location responsibilities.
- Supporting the wider operations team with projects.
- Where required, provide reception cover ensuring switchboard is operating within office opening times and guests are greeted professionally and signed in within our security procedures.
- Supporting facilitating local community and Partnership events in both the buildup and on the day ensuring the events run smoothly, ranging from prep work and registration, to being a point of contact on the day for attendees to resolve any queries.

**Who we’re looking for**:
**An experienced Administrator with the following skills**:

- Ability to manage a busy inbox and different demanding priorities.
- Strong verbal and written communication skills and the ability to build strong relationships with others at all levels.
- Intermediate/advanced computer skills with knowledge of Microsoft packages.
- A positive approach to work with a can-do attitude and ability to maintain confidentiality at all times.

**Special Requirements**:
Occasional travel or overnight stays may be required to attend workshops or support events.

**What's in it for you?**
- Private Medical - up to family cover paid for by Company
- via BUPA.*
- Meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness.*
- Non-Contributory Pension - 10% (increasing with length of service up to 15%) with further pension matching.
- Parental leave - 6 months full pay
- 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday
- Not applicable to Fixed-Term Contracts (standard uplift applies in lieu of the protection benefits)

**Flexible Working**
We know that everyone works best in different ways, at different times and in different environments. We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation

Reasonable Adjustments

**Reasonable Adjustments**

**What's next?**

Our team will be in touch. As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.

LI-ONSITE

LI-LW1

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