Office Assistant
7 months ago
**Location**:Speke, Liverpool
**Type**:Permanent
**Hours**:Monday - Friday, 8:30am - 5:00pm with 1 hour for lunch unpaid
**Salary**: £24,000 - £26,000
**Start**:ASAP
ASL (Automated Systems Group Limited) has grown to be one of the UK’s top independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT.
ASL offer impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market-leading quality, service and reliability.
We are a company that looks to build every department on the principles of customer care.
The role of Office Assistant is to support our Northern customer base whilst liaising with Head Office to ensure customers have a smooth experience.
**KEY RESPONSIBILITIES**
**Office Admin**:
- Provide excellent customer service both internally and externally communicating professionally at all times, using a variety of communication methods.
- Handle inbound telephone calls and process customer requests.
- Work with the ASSIST and dispatch teams to effectively respond to service requests.
- Promote automated methods for processing meter reading and service requests such as software, portals, web, etc.
- Promote ASL’s products and services e.g ECO boxes,
- Maintain and update customer records with relevant current information.
- Provide customer support when and where required.
- Respond to customer requests efficiently and provide a high level of customer service.
- Day-to-day general office duties for example handling mail, looking after plants, keeping communal and kitchen area tidy.
- Liaising with Head Office to order kitchen supplies and office equipment including stationery and stock replenishing.
- Greet visitors and provide hospitality for meetings.
**Sales Support**:
- Deal with Customer queries, either directly or by identifying and passing them on to the relevant business area within the Company.
- Being the bridge between the Northern Office and Head Office.
- Be an all-round team member who will be willing to get involved in issues and areas outside of their specific job role as required.
**KEY MEASUREMENTS**
- Documents sent to Head Office within set time constraints.
- Lease documents completed within set time constraints.
- Answer queries and correspondence within 24 hours.
**SPECIAL REQUIREMENTS**
- A strong administrator with at least 2 years’ experience
- Knowledge of lease processes
- Excellent communication skills
**IN RETURN WE OFFER**:
- Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid.
- Initially 23 Days annual leave in addition to Bank Holidays
- Excellent training & development opportunities within a growing organisation
- Employee Assistance Programme
- Volunteering leave policy
- 10% Tradepoint (B&Q) discount
- Free parking
**Job Types**: Full-time, Temporary contract
**Salary**: £24,000.00-£26,000.00 per year
**Benefits**:
- Company events
- Company pension
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Referral programme
- Store discount
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Liverpool, L24 9PB: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Administrative: 2 years (required)
Work Location: In person
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