Service Improvement Assistant

2 weeks ago


London, United Kingdom Royal Borough of Greenwich Full time

**Service Improvement Assistant**

**Sc5**

Are you a problem solver with an eye for detail? Are you passionate about helping residents of Royal Greenwich?

We have an opportunity for a Service Improvement Assistant in the Policy & Performance team in Housing and Safer Communities.

Each year, the team processes around 5000 complaints and enquiries from MPs, Councillors, statutory bodies and members of the public. The Service Improvement team processes and responds to these enquiries and identifies opportunities for service improvement.

As a Service Improvement Assistant, you will be supporting Service Improvement Officers to handle casework and complaints for Housing and Safer Communities.

Driven to deliver value to residents in the Royal Borough of Greenwich, you will have strong communication and administrative skills. You will also be a quick learner with strong IT skills and confident to work under pressure.

The place of work for this post is the Woolwich Centre, SE18, and will be able to work from home for part of the working week.

**_If you require any assistance in viewing or accessing this opportunity, please contact _**
**_ or call 020-8921-8977_**

**Advert Close**: All vacancies close at midnight unless otherwise stated.

**Interview Arrangements**: During this time, our priority for all of our recruitment activity is to make sure our applicants, hiring departments and new starters are informed, safe and supported. Careful and thorough consideration will be given to interview arrangements and for any essential in-person recruitment, we will ensure this is held in a suitable, secure setting with additional arrangements to ensure any current safety requirements are fully adhered to.

**Salary**: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Organisation
- Royal Borough of Greenwich
- Reference
- REC/23/00074
- Salary Details
- £27807 - £29214
- Additional Allowances
- N/A
- Location Postcode
- SE18 6HQ
- Job Term and Hours per Week
- Fixed term (secondment available to internal staff if approved by Chief Officer); 35
- Closing Date
- 22 February 2023



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