Service Improvement Officer Rbkc601892

3 weeks ago

London, United Kingdom London Tri-Borough Councils Full time

**Job Summary**:
**Salary range**:£39,615 - £47,736 per annum (Pending pay award)
**Work location**: London
**Hours per week**: 36
**Contract type**: Permanent
**Closing date**: 25th June 2023
**Interview date**: Week commencing 3rd July 2023

**About Us**:
**Play a key role in improving the housing services we offer to our residents**

At the Royal Borough of Kensington and Chelsea, we put local people and businesses at the heart of everything we do, working in partnership with them to provide quality services that are responsive, effective and efficient. Committed to acting with openness, honesty, compassion and humility, we aim to listen and understand in a way that is respectful, encourages involvement and meets the needs of all our communities.

**The Role**:
When you join us in this vital role, you’ll drive improvements within Housing Management, ensure that our residents are at the heart of everything we do, listen to their feedback and use it to make positive changes. Committed to promoting best practice, you’ll work alongside your colleagues to develop effective mechanisms to promote innovation and continuous improvement as you deliver and maintain excellent services.

But your work won’t stop here - you’ll have a range of additional responsibilities, including assisting with the co-ordination and delivery of the service improvement programme that will transform Housing Management, and co-ordinating customer insight projects that are designed to understand residents’ views and improve services. You’ll also work with other teams to understand what resident feedback is telling us, work with residents themselves to map their journeys throughout the various services we deliver.

Please refer to the **Job Description** for more information.

**About You**:
To be a success in this role you’ll be a natural problem solver with an inquisitive mindset, proactive, well organised and a superb communicator. Capable of working collaboratively with a diverse range of colleagues and customers, you’ll have experience of delivering successful improvements, and be ready to put our residents at the heart of everything you do. You’ll be managing a busy and varied workload, so excellent time management and organisational skills are essential, as is the ability to work to tight deadlines.

With highly effective influencing, negotiating and advocacy skills, and good knowledge of the principles of project management, you should also be capable of producing high quality written reports. With this in mind you should be an inspirational communicator with a motivational approach to everything you do.

As part of the selection process, you will be required to conduct online assessments that will be used in the decision-making process. You will be required to complete the online assessments in advance of the interview.

As part of the selection process, you will be required to conduct online assessments that will be used in the decision-making process. You will be required to complete the online assessments in advance of the interview.

**Application process**

**Additional information**

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We do not accept speculative CVs from any source.

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