Customer Service Administrator

5 months ago


Ipswich, United Kingdom Fred. Olsen Travel Full time

A full-time opportunity has arisen for an enthusiastic **Customer Service Administrator** to join our friendly Administration Department at our Contact Centre based in Ipswich for our Fred.\\ Holidays Tour Operation and GoCruise & Travel Franchise.

Ideally you will be someone who is very well organised, has an eye for accuracy, able to work in a fast-paced environment, and an aptitude to learn new skills quickly. Most importantly you must possess exceptional customer service skills and take pride in our customers’ journey.
- Are you interested or passionate about travel?
- Do you have great customer service skills?
- Do you have excellent attention to detail?
- Do you embrace change and love to solve problems?

Your duties will include all aspects of the after sales process, including issuing all booking documentation, handling and resolve customer queries and complaints, whilst working towards your KPI’s.

The role will be working 35 hours per week, Monday to Friday between the hours of 08:30 - 17:30. We ask that you are flexible and willing to work overtime when required.

Attached to this advert you will see a full job description and our Company benefits on offer.

**Our values are**:
**Customer Driven**: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.

**Valuing Diversity**: We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.

Investing in people: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.

**Winning Together**: We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.

Doing the right thing: We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.

Fred. Olsen Travel offers a range of company benefits including BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our MyBenefits scheme.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.



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