Customer Service Administrator

3 weeks ago

Ipswich, United Kingdom Crane Building Services & Utilities Full time

We have an opportunity at our Ipswich site for an additional Inside Sales Administrator to join the Supply Chain team. Reporting to the Supply Chain Manager the Inside Sales Administrator will serve as the key contact point for distributors and area sales managers and is responsible for coordinating all aspects of customer service including order processing, quotation generation & follow up, delivery checks, technical enquiries and order expediting and delivering a world class level customer service to all internal and external customers.


Responsibilities include:

  • Dealing with incoming telephone and email enquiries from Customers (both internal and external) promptly, efficiently and effectively, including but not limited to information/queries on stock availability, existing orders and new enquiries
  • Accurately inputting customer orders into QAD; providing pricing and quotations.
  • Accepting and assuming responsibility for processing customer concerns using the company’s Customer Concerns Software, including, but not limited to, delivery, pricing and invoicing - putting the customer front and centre.
  • Using the company’s QAD system and generated reports, proactively maintaining and managing key customer order books to ensure projected sales are reviewed and updated.
  • Using the defined channels for progressing improved due dates for specific order lines, expediting orders with our Supply Chain and our Value Streams/Planners.
  • Liaising with our shipping departments to arrange airfreight/DHL carrier shipments if requested by customer or external sales teams and agreed by the business in advance.
  • Assisting our Finance team in their efforts to reduce the number of outstanding invoices held by customers and waiting for discrepancy resolution.
  • Using the defined channels ensuring that any leads on new projects or customer requirements are raised at the appropriate level or actioned as appropriate.


The successful candidate will have a strong background in customer service role, ideally with a technical product and be able to work using their own initiative with excellent time management and prioritisation skills. You must possess a high level of drive combined with a passion for delivering excellent customer service.


ABOUT US

Crane Building Services and Utilities (BS&U) is part of the Fluid Handling Division of Crane Co. founded in 1855, which is a global, multi-industry, New York Stock Exchange quoted company. We design, manufacture, package and market engineered flow control solutions for the HVAC and Utility sectors, with strong sales into key growth export markets.

The name Crane speaks of who we are, what we stand for and how our customers perceive us: A company with history and tradition, but also a company that is innovative, quality minded and one which acts with integrity and still holds to the resolution of its founder.

Crane Co. was founded on 4th July 1855 by Richard Teller Crane who made the following resolution:


"I am resolved to conduct my business in the strictest honesty and fairness; to avoid all deception and trickery; to deal fairly with both customers and competitors; to be liberal and just towards employees; and to put my whole mind upon the business."


The essence of this resolution is the business policy of Crane Co. today.


We believe that embracing inclusion and diversity is key to our success and as such we are seeking applications from candidates who will contribute their different backgrounds, cultures and experiences to our business.

  • Customer Services Administrator

    6 months ago

    Ipswich, United Kingdom Greenscape Energy Ltd Full time

    We are seeking Customer Service Administrators to join our team as we continue to grow our business. The role is within our Customer Service Team, where we focus on the exceptional end to end Customer Experience. A part of this team, our Customer Service Administrators handle inbound customer service calls and enquiries, ensuring every single customer...

  • Customer Service Administrator

    7 months ago

    Ipswich, United Kingdom Dawsongroup plc Full time

    Customer Service Administrator Join our team! Our vans operation is rapidly expanding and we’re looking for an enthusiastic Customer Service Administrator to join our business, based at our Ipswich site. This role will keep you on your toes and has a lot of elements to it. Here is a flavour of what you’ll be doing day to day: - Focus on providing...

  • Customer Service Administrator

    5 months ago

    Ipswich, United Kingdom Dawsongroup Full time

    Our rapidly expanding vans operation are looking for an enthusiastic Customer Service Administrator to join our team at our Ipswich site.Key ResponsibilitiesCustomer Service Excellence: Focus on providing high-quality customer service, ensuring all customer interactions are handled with care and professionalism.First Point of Contact: Serve as the initial...

  • Customer Service Administrator

    6 months ago

    Ipswich, United Kingdom Suffolk Marine Safety Ltd Full time

    Suffolk Marine Safety is a leading provider of marine safety equipment and services to both the consumer and commercial markets. The business has a strong background of growth, and has recently moved into new, larger, sector-leading premises. Duties Include - Booking in and invoicing service work - Creating new hire contracts. - Organising hire fleet...

  • Customer Service Administrator

    2 months ago

    Ipswich, United Kingdom Gallagher Full time

    Overview We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor/Administration Agent. In this role, you will be responsible for providing exceptional service to our customers, handling their insurance claims inquiries via phone and email. You will also be responsible for accurately entering...

  • Customer Service Administrator

    6 months ago

    Ipswich, United Kingdom Fred. Olsen Travel Full time

    The Administration department are located at our Ipswich Office and cover all aspects of the after sales process for travel bookings, this is a varied role within a fast-paced environment allowing you to provide an effective customer service and accurately handle and process documentation. Each booking is important to us, we are travel enthusiasts who value...

  • Customer Service Administrator

    2 days ago

    Ipswich, United Kingdom CV-Library Full time

    Just Recruitment is delighted to support a growing organisation based on the outskirts of Ipswich - actively seeking a Customer Service Administrator to join their team. Duties include: Dealing with incoming calls Making outbound calls to customers Managing company inbox Processing Orders Dealing with inquiries and any issues which may arise...

  • Customer Service Administrator

    5 months ago

    Ipswich, United Kingdom Fred. Olsen Travel Full time

    A full-time opportunity has arisen for an enthusiastic **Customer Service Administrator** to join our friendly Administration Department at our Contact Centre based in Ipswich for our Fred.\\ Holidays Tour Operation and GoCruise & Travel Franchise. Ideally you will be someone who is very well organised, has an eye for accuracy, able to work in a fast-paced...

  • Customer Service Administrator

    3 weeks ago

    Ipswich, United Kingdom Crane Building Services & Utilities Full time

    We have an opportunity at our Ipswich site for an additional Inside Sales Administrator to join the Supply Chain team. Reporting to the Supply Chain Manager the Inside Sales Administrator will serve as the key contact point for distributors and area sales managers and is responsible for coordinating all aspects of customer service including order processing,...

  • Customer Service Administrator

    2 weeks ago

    Ipswich, United Kingdom Crane Building Services & Utilities Full time

    Job Description We have an opportunity at our Ipswich site for an additional Inside Sales Administrator to join the Supply Chain team. Reporting to the Supply Chain Manager the Inside Sales Administrator will serve as the key contact point for distributors and area sales managers and is responsible for coordinating all aspects of customer service including...

  • Senior Customer Service Administrator

    4 weeks ago

    Ipswich, United Kingdom CV-Library Full time

    We are seeking a dedicated and experienced Senior Customer Service Representative to join our clients team. For this role, we are seeking someone who has exceptional customer service and administration skills, to be able to support their clients. This role is crucial in providing exceptional service to customers while ensuring their needs are met efficiently...

  • Senior Customer Service Administrator

    4 days ago

    Ipswich, United Kingdom Opus Perm Full time

    We are seeking a dedicated and experienced Senior Customer Service Representative to join our clients team. For this role, we are seeking someone who has exceptional customer service and administration skills, to be able to support their clients. This role is crucial in providing exceptional service to customers while ensuring their needs are met efficiently...

  • Customer Service Administrator

    5 months ago

    Ipswich, United Kingdom OCS Full time

    **Job Reference: /JL/11-06/1201/7** **Job Title: Customer Service Administrator** **Location: Ipswich** **Salary: Competitive** **Hours per week: Variable Shift Rota - Monday to Friday - 08:00 - 16:00, 10:00 - 18:00 - 37.5 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK &...

  • Apprentice Customer Service Administrator

    5 months ago

    Ipswich, United Kingdom Fred. Olsen Travel Full time

    Our Administration department are located at our Head Office in Ipswich and cover all aspects of the after sales process for travel bookings, this is a varied role within a fast-paced environment allowing you to provide an effective customer service and accurately handle and process documentation. Each booking is important to us, we are travel enthusiasts...

  • Senior Customer Service Administrator

    1 month ago

    Ipswich, United Kingdom Opus People Solutions Full time

    We are seeking a dedicated and experienced Senior Customer Service Representative to join our clients team. For this role, we are seeking someone who has exceptional customer service and administration skills, to be able to support their clients. This role is crucial in providing exceptional service to customers while ensuring their needs are met efficiently...

  • Customer Service and Administration Coordinator

    3 weeks ago

    Ipswich, Suffolk, United Kingdom Gallagher Full time

    About the JobThe Customer Service and Administration Coordinator will be responsible for providing exceptional service to our customers, handling their insurance claims inquiries via phone and email.Key ResponsibilitiesRespond promptly and professionally to customer inquiries via phone and email, ensuring their satisfaction and resolving any issues they may...

  • Customer Service/administration

    5 months ago

    Ipswich, United Kingdom Cosmetica Natural Oils LTD Full time

    We are looking for someone to join our small customer service and admin team. Working hours are on rotation: Week 1: 0700-1200 Saturday 0900-1300 Sunday Week 2: 0800-1600 Wednesday 0900-1300 Sunday Pay is £11.00 per hour rising to £11.25 per hour after completing a probationary 3 months. There are opportunities to progress further as you grow into the...

  • Customer Service/administration

    6 months ago

    Ipswich, United Kingdom Cosmetica Natural Oils LTD Full time

    We are looking for someone to join our small customer service and admin team. Working hours are on rotation: Week 1: 0700-1200 Saturday 0900-1300 Sunday (Flexible) 0800-1600 Monday 0800-1600 Tuesday Week 2: 0900-1300 Sunday (Flexible) 0800-1600 Monday 0800-1600 Tuesday 0800-1600 Wednesday Must be available for mid-week initial training. Pay is...

  • Financial Services Administrator

    2 months ago

    Ipswich, United Kingdom CV-Library Full time

    Our client, a leading financial services company based in Ipswich, are recruiting for an Administrator to join their team. Our client provides fantastic promotional opportunities and benefits which include additional qualifications, and a great supporting work culture and environment. Skills & Experience Required: * Strong administration or customer...

  • Financial Services Administrator

    4 months ago

    Ipswich, United Kingdom Time Appointments Full time

    Our client, a leading financial services company based in Ipswich, are recruiting for an Administrator to join their team. Our client provides fantastic promotional opportunities and benefits which include additional qualifications, and a great supporting work culture and environment.Skills & Experience Required: * Strong administration or customer service...