![Barclays](https://media.trabajo.org/img/noimg.jpg)
Senior Customer Service Advisor
2 months ago
**Senior Customer Service Advisor**
**Newcastle upon Tyne**
**Salary - £25,000 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits**
**Shift - 35hrs per week, rotating between 7am-11pm Monday to Sunday**
As a Barclays Senior Customer Service Advisor, you will be at the forefront of our passion for working with customers, serving their more complex needs and right now our customers need us more than ever. Whatever their enquiry may be, you’ll help them with a personal approach, providing solutions to best suit their needs. We are looking for colleagues with empathy, understanding, and a desire to take ownership of their personal development, how you develop is up to you, but we’ll make it our job to notice, nurture and support your ambitions.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
**What will you be doing?**
- Working as one team across multiple channels, personalising each interaction with a customer, and providing assistance and outcomes to best suit their needs
- Fulfilling customer requests whilst demonstrating professionalism and empathy to ensure they feel valued
- Demonstrating knowledge of our processes/ policies to ensure that customers are confident with our colleagues, and knowing when to escalate where appropriate
- Educating our customers on a range of products and services as well as the different channels they can utilize to engage with us directly
- Investigating emotive and complex customer and client queries, concerns and complaints related to an extensive range of products
- Understanding a customer’s financial position through listening to customer’s specific circumstances and tailoring the relevant solution to their needs
- Working in a high paced environment reviewing relevant information and making decisions and actions autonomously
- Taking inbound calls at times so, you will need to listen to customers specific circumstances and tailoring the relevant solution to their needs
**What we’re looking for**:
- Excellent communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach
- A genuine passion for helping others with a customer centric mindset
- The ability to educate our customers on a range of products and services
- Competency in fraud investigation, processes and systems reviewing relevant information and making decisions and actions autonomously
**Skills that will help you in the role**:
- Ability to work seamlessly as part of a team but also to their own initiative
- Proven ability to use Microsoft Office to a high standard
- Experience in Retail Banking is desired but not essential, as we are looking for people that are passionate about customer service
**Where will you be working?**
You will be based in one of our Branches which are the heart of Barclays. Branches are changing both in the way they look and the way our colleagues work in them. We aim to have someone on hand to help our customers with their banking needs from the moment they walk in, creating an exquisite customer experience, face to face, while using technology to create the quickest, most seamless experience for them.
LI-Hybrid
BranchHybrid
CS_Opportunities
-
Senior Customer Service Advisor
2 weeks ago
Newcastle upon Tyne, United Kingdom Barclays UK Part timeSenior Customer Service Advisor at Barclays As a Barclays senior customer service advisor, working within our branch 5 days a week, you will be at the forefront of our passion for working with customers providing assistance and guidance to each one. Whatever their enquiry may be, you’ll help them with a personal touch ensuring they feel valued and...
-
Customer Service Call Centre Agent
2 months ago
Newcastle upon Tyne, United Kingdom Switch Advisor Partners Full time**About us** Switch Advisor Partners is a small business in Newcastle upon Tyne. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - On-the-job training - Company perks - Safe work environment Job Description: Customer Service Call Center Representative **Responsibilities**: - Answer incoming...
-
Senior Customer Service Advisor
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Barclays UK Full timeSenior Customer Service Advisor at BarclaysAs a Barclays senior customer service advisor, working within our branch 5 days a week, you will be at the forefront of our passion for working with customers providing assistance and guidance to each one. Whatever their enquiry may be, you'll help them with a personal touch ensuring they feel valued and respected....
-
Customer Service Advisor
1 month ago
Newcastle upon Tyne, United Kingdom Page Personnel Full timeOpportunity to join an International leading business within their industry - Progression opportunities available! **About Our Client**: Page Personnel are currently working with an extremely established business based in Newcastle upon Tyne to recruit a Customer Service Advisor to join their team on a permanent basis! This is a fantastic opportunity for...
-
Customer Service Advisor
2 months ago
Newcastle upon Tyne, United Kingdom First Recruitment Group Full time**Customer Service Advisor** **Location: Stoke-on-Trent** **£22,000 with Commission (OTE to earn £24,000 within 1 year)** Are you a proactive and friendly individual with a passion for helping others? Do you thrive in a dynamic and evolving environment? If so, my client is looking for you to join their team as a Customer Service Advisor in Stoke-on-Trent...
-
Customer Service Advisor
3 months ago
Newcastle upon Tyne, United Kingdom Foundever Full time**Foundever** Are you a customer service representative looking to expand your skills and maximise your potential earnings? Are you looking for a role that rewards you the more you put in? With our **sales through service** commission structure our customer service advisors can take home up to £25,000 per year. The better customer service advisor you are,...
-
Customer Service Advisor
2 months ago
Newcastle upon Tyne, United Kingdom First Recruitment Group Full time**Customer Service Advisor** **Location: Stoke-on-Trent** **£22,000 with Commission (OTE to earn £24,000 within 1 year)** Are you a proactive and friendly individual with a passion for helping others? Do you thrive in a dynamic and evolving environment? If so, my client is looking for you to join their team as a Customer Service Advisor in Stoke-on-Trent...
-
Senior Service Advisor
2 months ago
Newcastle upon Tyne, United Kingdom Lookers Plc Full timeOverview: **Tyneside Audi** **8am - 5:30pm Monday to Friday. Saturday on Rota 8-1** **£28,000 basic with an OTE of £34,000** Lookers Tyneside Audi is recruiting for an experienced and dedicated Senior Service Advisor to join our Aftersales Team which consists of Service Advisors, Vehicle Technicians plus apprentices and our enthusiastic and friendly...
-
Customer Service Advisor
2 months ago
Newcastle upon Tyne, United Kingdom Foundever Full time**Foundever** Are you looking for a role that rewards you the more you put in? With our **sales through service** commission structure our customer service representatives can take home up to £23,000 per year. The better customer service advisor you are, the better customer service you provide and the more you can increase your earnings! **About Us** - At...
-
Customer Service Advisor
2 months ago
Newcastle upon Tyne, United Kingdom Page Personnel Full timeA new exciting Permanent Customer Service Advisor Position in Newcastle! - Working for a reputable business within the Property Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position to work for a reputable business within the Property Sector! This would be an exceptional opportunity for...
-
Customer Service Advisor
4 weeks ago
Newcastle upon Tyne, United Kingdom Page Personnel Full timePage Personnel have just registered a new exciting Permanent Customer Service Advisor Position to work for a reputable business within the Property Sector!This would be an excellent opportunity for an experienced customer service professional or someone that is looking start their career with a business that will invest in you from day one and provide the...
-
Customer Service Advisor
2 months ago
Newcastle upon Tyne, United Kingdom Russell Tobin Full timeWhat are we looking for in our **Customer Service Advisor?** **Customer Service Advisor - Newcastle - Contract to Perm -** £11.44 to £12.44 an hour.** **Client is a major UK High Street Bank, looking for colleagues to join the team of Customer Service Advisors** - Answer contacts promptly and professionally - Log/Validate all contacts on the provided...
-
Customer Service Advisor
4 months ago
Newcastle upon Tyne, United Kingdom Russell Tobin Full timeWhat are we looking for in our **Customer Service Advisor?** **Customer Service Advisor - Newcastle - Contract to Perm** **Client is a major UK High Street Bank, looking for colleagues to join the team of Customer Service Advisors** - Answer contacts promptly and professionally - Log/Validate all contacts on the provided case/call logging system. - Resolve...
-
Customer Service Advisor
3 months ago
Newcastle upon Tyne, United Kingdom Digby Morgan Full timesummary - _ newcastle upon tyne, north east_ - _ £13.00 - £17.00 per hour_ - _ contract_- specialism - it- sub specialism - support- reference number - PR-1219527 - job details Customer Service Representative / Advisor £13.00 to £17.00 per hour 6 Months Contract A well established consultancy firm is looking for a Customer Service Representative /...
-
Customer Service Advisor
1 month ago
Newcastle upon Tyne, United Kingdom Page Personnel Full timePage Personnel have just registered a new exciting Permanent Customer Service Advisor Position to work for a reputable business within the Property Sector!This would be an excellent opportunity for an experienced customer service professional or someone that is looking start their career with a business that will invest in you from day one and provide the...
-
Customer Service Advisor
3 months ago
Newcastle upon Tyne, United Kingdom Fusion Lifestyle Full timeWe are now hiring Customer Service Advisors **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We are looking for local people who share our passion for customer service, accept only the best, and...
-
Customer Service Advisor
2 months ago
Newcastle upon Tyne, United Kingdom CCA Recruitment Group Full timeDue to incredible growth, we are looking for Customer Service Advisors to work with one of the Biggest Banking Organisation in the UK. Customer Service Advisor - Based at Newcastle Upon Tyne office. Permanent - Full Time Monday to Friday 8am - 8pm, Saturday 08:30am - 5:00pm. As a Banking Customer Service Advisor you have our customers interests are at...
-
Customer Service Advisor
2 months ago
Newcastle upon Tyne, United Kingdom Lookers Plc Full timeOTE: GBP £30,000.00/Yr. Overview: **Lookers Newcastle Customer Contact Centre** **Salary: £22,000** **Working Hours: 40 hours** A truly great time to be joining Newcastle contact centre as an Aftersales Customer Contact Advisor. You will be reporting into Steven Bell (Central Sales and Customer Service Manager) and work alongside our friendly team of...
-
Customer Service Advisor
2 months ago
Newcastle upon Tyne, United Kingdom Specsavers Full time**Customer Service Advisor** **Location: Newcastle Kingston Park** **Working Hours: 40 hours per week to include weekend working** **Full Training provided** **Specsavers Perks** **Friendly, Supportive Team** **Customer Service Experience is preffered for this role** Looking for something new and a varied role? We are looking for a Customer Focused**...
-
Customer Services Advisor
2 months ago
Newcastle upon Tyne, United Kingdom CBS Butler Full timeCustomer Services Advisor+6 months ++On site working in Newcastle - shift work+£11-£14 phSkills:+Customer Service within Banking experience+Excellent communication skills+Experience resolving customer complaints+Inputting information into databasesOur client has a long-established partnership with a Major UK High Street Bank, where they manage their...