Quality Homes Officer

6 months ago


Birmingham, United Kingdom Midland Heart Full time

**The Role**
We have an exciting opportunity for a motivated individual to join our In-House Maintenance Team as a Quality Homes Officer. As one of our Quality Homes Officers, you’ll undertake basic property maintenance as well as work closely with our tenants to provide expert advice and support to help keep their homes safe and comfortable to live in.

Please note, a van is provided for this position therefore you must hold a full, UK driving license to be considered.

**Your day-to-day responsibilities will include**:

- Provide expert coaching and support to customers on how to effectively reduce the risk of future repairs issues occurring.
- Carry out general property maintenance including Damp & Mould clean downs.
- Undertake basic property assessments to identify any priority repairs issues which need escalating to the Priority Repairs Surveying Team.
- Maintain accurate records of work undertaken as well as advice/support given to customers, using the in-house system.

**Who are Midland Heart?** We are a large and ambitious housing organisation providing people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we are here to develop your potential.

Please note, suitable applicants may be invited to an assessment shortly after applying. We reserve the right to stop recruitment activity should an appointment be made prior to the advert closing date.
- We are proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need to be successful in this role._


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