Gp Receptionist

2 weeks ago

Leeds, United Kingdom South & East Leeds GP Group Full time

**Person Specification**

**Experience**

**Essential**
- Familiar and competent with IT packages, particularly Microsoft word & Excel / Internet Explorer

**Desirable**
- Experience of working on a reception
- Working knowledge of SystmOne or similar clinical package

**Other**

**Essential**
- Willingness to work additional hours to cover staff absences
- Team working
- Performing under pressure
- Adaptability

**Qualifications**

**Essential**
- GCSE English Grade C or equivalent work-based experience
- GCSE Maths Grade C or equivalent work-based experience

**Desirable**
- ECDL Computer Driving Licence

**Personal qualities and Attributes**

**Essential**
- Excellent communication skills and ability to build a rapport with patients
- Flexible proactive approach to duties and working arrangements
- Clear, polite telephone manner
- Good organisational and mathematical skills
- Professional and empathetic attitude

**Disclosure and Barring Service Check**

**UK Registration**

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

**Job summary**

**Main duties of the job**

MAIN DUTIES
- To answer the telephone promptly and deal with enquiries in a helpful and courteous manner.
- Effectively to be able to signpost patients to services appropriate to their needs.
- Booking, cancelling, and amending patients appointments by using SystemOne clinical software,
- Process requests for repeat prescriptions received in various formats and be able to resolve queries relating to prescriptions.
- Dealing with requests for test results
- Register new patients living within our catchment area.
- Open post, scanning and processing of the clinical correspondence received into surgery.
- Handling cash for private treatment and administration work.
- Dealing with outgoing post, franking, and taking to Post Office.
- Open and close the practice at the beginning and end of a day by following the opening and closing procedures.
- Be flexible at short notice to cover shifts at either site in the event of staff holidays and sickness.
- Ad hoc duties to assist in the smooth running of the surgery.

THE DUTIES MAY BE AMENDED FROM TIME TO TIME AS THE JOB EVOLVES IN LINE WITH THE CONTINUED DEVELOPMENT OF THE PRACTICE.

**About us**

We are a dynamic, forward-thinking team who are passionate about developing and delivering excellent quality local services to meet the needs of our patients.

**Job description**

**Job responsibilities**
- Previous administration/receptionist experience in a similar setting and ideally a GP practice.
- Good standard of literacy and numeracy along with excellent computer skills.
- The ability to exercise judgement, sensitivity and empathy when dealing with patient enquiries/problems with people from different backgrounds.
- Ability to work without close supervision.

**Job Type**: Permanent

**Salary**: £9.50 per hour

Work Location: One location

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