Central Services Administrator

6 months ago

London, United Kingdom Cardinal Hume Centre Full time

**JOB TITLE**:CENTRAL SERVICES ADMINISTRATOR**

**Contract: Permanent PART-TIME, 25 hours**

**Work Patten: 11am-5pm Monday-Friday**

**Salary: £19,642 (£27,500 FTE)**

**BACKGROUND**:
**The Cardinal Hume Centre works to prevent and tackle youth and family homelessness, we**:

- ** Provide a home to 39 young people**:

- ** Offer support to local children and families at risk**:

- ** Help families keep or find a stable home and manage their money**:

- ** Mentor people to find work or training**:

- ** Help people secure their legal right to remain in the UK and access homes, work and benefits.**

Last year we helped over 1200 people including nearly 600 families and 230 children and young people. Our aim is to tackle homelessness, poor housing and poverty at a young age and break its cycle into later life. We want to see the value in each individual and nurture potential, helping young people and families to thrive.

The Centre prides itself on its welcome and person centred approach. It recognises each individual is different, often with complex needs and so our response must be multi-layered. We therefore have six principal services: residential services for homeless young people; family support; housing and welfare rights advice; employment support; learning; and immigration advice and advocacy.

The Centre is based within five minutes’ walk from Parliament but works in an area where homelessness in nearly all its forms has increased. Around 3,500 children from Westminster are housed in temporary accommodation. Over a third of children live in poverty. Families face unaffordable housing costs, a challenging labour market and rising levels of crime.

With an annual income in the region of £3.25 million, the Centre currently employs around 60 dedicated members of staff and around 50 volunteers. In our most recent staff survey 93% of staff said they enjoy the work they do and 91% felt proud to work at the Centre.

**KEY PURPOSE**

To work in the reception and provide administrative support for key areas of work within the organisation.

**KEY TASKS**

**Reception**
- Work on reception, answering the telephone, welcoming visitors, taking enquiries, passing messages, issuing temporary ID Badges and receiving deliveries.
- Ensuring the first and continuing impact when people come to the Centre is one of a warm and individual welcome.
- Sorting and distributing incoming post and organising and sending outgoing post.
- Promoting a safe working environment for fellow workers, clients and visitors in line with Health and Safety Law and our Health and Safety policies, reporting any safety hazards, concerns or ideas for improvement.
- Covering the tasks of other members of the Central Services Team during absences, which may involve working on reception five days a week on occasion
- Be responsible for the client food bank
- Undertaking daily checks on availability of materials and supplies for the smooth running of the Centre
- Maintaining a room booking system for all meeting rooms and ensuring these are kept up to date.
- Regularly updating and circulating telephone contact list for staff
- Take a leading role in providing a professional, efficient and flexible administrative service to the Centre as appropriate.

**Administration**

Provide administrative support for service managers and SMT two days a week as required, to include:

- Supporting and updating the Centre’s SharePoint site including adding new information and sections as required - training will be provided
- Admin support for some front-line services including scanning, printing and post
- Supporting the Senior Managers (SMT) with administrative support and project work as required
- Preparing meeting rooms and providing refreshments. Assist the HR team with interviews as required
- Supporting the Facilities Manager with clerical and administrative duties as needed

**Person Specification**:
**Essential**
- Ability to use a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access etc., to produce correspondence, documents and maintain presentations, records, spreadsheets & databases.
- Comfortable and experienced in engaging with people from diverse backgrounds.
- Experienced in dealing flexibly with a wide range of demands whilst maintaining a warm, friendly approach.
- An efficient and calm organiser with a proactive, flexible “can-do” attitude.
- Have great time management and organisational skills
- Excellent interpersonal skills, friendly and welcoming.
- Discretion and able to maintain confidentiality.
- Willingness to work flexibly including occasional work out of office hours.

**Desirable**
- Ability to speak other languages

**TERMS AND CONDITIONS**:
**Salary: £19,642 (£27,500 FTE)**

Holidays: 24 days, 26 after one year’s service, 28 after two years’ service **(pro rata)**

Notice Period: one month

Pension: the Centre provides a stakeholder pension scheme and will match employee contri

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