IT Service Desk Team Lead

4 weeks ago

Didcot, United Kingdom Medical Research Council Full time

**Details**:
**Reference number**:

- 353240**Salary**:

- £34,905 - £38,055- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Higher Executive Officer- MRC Band 4**Contract type**:

- Fixed term**Length of employment**:

- 24 months**Business area**:

- MRC - Information Services - Mary Lyon Centre**Type of role**:

- Information Technology**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Didcot, South East England, OX11 0RDAbout the job

**Job summary**:

- As the IT Service Desk Team Lead at the Mary Lyon Centre, you will be a key player in providing exceptional support to end users. Your role will involve managing and leading a small in-house service desk team and collaborating closely with our systems engineering team.**Job description**:
**IT Service Desk Team Lead**

**Harwell Campus, Oxfordshire**

**£34,905-£38,055 per annum (depending on skills and experience)**

**Full time, fixed term for 24 months**

**About Us**
- Are you ready to advance your IT career in one of the world's most renowned Medical Research Centres? If so, we have a challenging and rewarding opportunity for you. _

As the IT Service Desk Team Lead at the Mary Lyon Centre, you will be a key player in providing exceptional support to end users. Your role will involve managing and leading a small in-house service desk team and collaborating closely with our systems engineering team. You will foster a positive and collaborative working environment, mentoring team members and ensuring the day-to-day operations of the service desk run smoothly. In addition, you will provide direct, hands-on assistance with ticket resolutions.

Your contribution is vital to our organisation, as it ensures that our scientific, technical, and administrative colleagues can dedicate their time to their research. We are seeking a team player with a proactive attitude; someone eager to broaden their experience across a wide range of skills and domains in a collaborative and friendly environment.

**Key Responsibilities**

As the IT Service Desk Team Lead, your main duties and key responsibilities include:

- Managing a small local team of service desk analysts
- Ensuring adherence to local service desk processes, procedures, and policies
- Identifying areas for continual improvement in processes, resource allocation, and services offered
- Investigating proactive strategies to improve efficiency and service quality
- Training and mentoring service desk team members
- Serving as a point of escalation to the systems engineering team and management

**Person specification**:
**About You**

You will need to hold/have:

- Degree/HND or equivalent in computer science or relevant IT service desk work experience
- SCCM or software deployment and configuration tools
- Experience in successful management and development of teams within a customer services business setting
- Strong knowledge of and experience in supporting Windows OS

**Benefits**:

- Alongside your salary of £34,905, Medical Research Council contributes £9,424 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.**Benefits**:
Choosing to come to work at the MRC (part of UK Research and Innovation (UKRI)) means that you will have access to a whole host of benefits, from a defined-benefit pension scheme and excellent holiday entitlement, to access to employee shopping/travel discounts and a salary sacrifice cycle-to-work scheme. In addition, you will have the opportunity to contribute to the work of a world-class medical research organisation.

The MRC values the diverse skills and experience of its employees and is committed to achieving equality of treatment for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes and abilities.

Things you need to know

**Selection process details**:
**How to Apply**

**Please quote reference MLC 2410**

Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)**Working for the Civil Servi

  • IT Service Desk Team Leader

    3 weeks ago

    Didcot, United Kingdom Astroscale Full time

    Astroscale UK & Europe are seeking a first-class IT Service Desk Team Leader to join a growing team. This is a fantastic opportunity to join a team delivering world class IT Support to colleagues in a global organisation. We need someone who is self-motivated, can work to tight deadlines and update documentation as you go. Managing the service desk and...

  • HR Help-desk Administrator

    1 week ago

    Didcot, United Kingdom Ricardo Full time

    Overview: **Role**: HR Help-desk Administrator - UK Team **Location**: Oxford, Didcot **Role ID**: 2024-2350 **Our vision is to create a safe and sustainable world.** Ricardo plc is a global strategic, environmental, and engineering consulting company. With over 100 years of engineering excellence and employing close to 3,000 employees in more than 20...

  • HR Help-desk Administrator

    2 weeks ago

    Didcot, Oxfordshire, United Kingdom Ricardo Full time

    Overview:Role: HR Help-desk Administrator - UK TeamLocation: Oxford, DidcotRole ID:Our vision is to create a safe and sustainable world.Ricardo plc is a global strategic, environmental, and engineering consulting company. With over 100 years of engineering excellence and employing close to 3,000 employees in more than 20 countries, we provide exceptional...

  • Cement and Geopolymers Lead Consultant

    3 weeks ago

    Didcot, United Kingdom Jacobs Full time

    **Your Impact**: At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40+ countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for...

  • Team Leader

    3 weeks ago

    Didcot, United Kingdom Jacobs Full time

    **Your Impact**: At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40+ countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for...

  • Nuclear Materials Lead Consultant

    4 weeks ago

    Didcot, United Kingdom Jacobs Full time

    **Your Impact**: At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40+ countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for...

  • Spent Fuel and Fusion Materials Lead Consultant

    4 weeks ago

    Didcot, United Kingdom Jacobs Full time

    **Your Impact**: At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40+ countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for...

  • Facilities Hard Services Engineering Manager

    3 weeks ago

    Didcot, United Kingdom UK Civil Service Full time

    Job summaryThe Facilities Hard Services Engineering Manager within UKHSA is an exciting opportunity for an experienced engineer. The role will report to the Radiation, Chemical and Environmental Hazards (RCE) Facilities Manager. This role is based at the UKHSA Chilton site in Oxfordshire.� In this varied and interesting role, you will oversee and support...

  • Logistics Support Team Lead

    4 weeks ago

    Didcot, United Kingdom Adecco Full time

    **Logistics Support Team Lead** **12 month FTC** **Didcot, Oxfordshire (twice per week on-site)** **Circa £34k per annum** My client is a well known Energy provider throughout the UK. You will be joining the team as a Logistics Support Team Lead to lead a team focused on managing and providing various services to schemes across the logistics...

  • Open Repositories Team Lead

    1 week ago

    Didcot, United Kingdom Science and Technology Facilities Council (STFC) Full time

    Open Repositories Team Lead **Salary**: £46,700-£51,370 - Band E Contract Type: Open Ended Benefits: 30 days holiday + 8 bank holidays + 2.5 privilege days + exceptional defined average salary pension + excellent work life balance Hours: Full time although part time (minimum 30 hours per week) will be considered Location: Science and Technology Facilities...

  • Customer Services Team Leader

    3 weeks ago

    Didcot, United Kingdom Hachette UK Distribution Full time

    Who we are and what we do We, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which will ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and...

  • Customer Services Team Leader

    2 weeks ago

    Didcot, United Kingdom hachette Full time

    What you’ll be doing On a day to day basis you will be leading and managing the Non-Trade Taylor & Francis team within the Customer Services department and dealing with all aspects of engagement, empowerment, motivation, performance management, sickness absence management and staff related issues whilst ensuring your team provide a first class service to...

  • Mechanical Analysis Team Lead

    1 week ago

    Didcot, United Kingdom Astroscale Full time

    Astroscale UK is looking for a Mechanical Analysis Team Lead to join our team at our brand-new state-of-the-art office in Harwell, UK. This role will focus on leading analysis activities on all spacecraft equipment, components, and subsystems, as well as complete spacecraft structure, the capture mechanism and docking plates for our future Space orbital...

  • Service Advisor

    4 weeks ago

    Didcot, United Kingdom Hire Recruiter Full time

    **Service Advisor | Didcot | Full Time |£31,000** We were formed with the motivation to create the very best Figaro’s on the market. Since then, we have achieved this and much more. The team of expert technicians can do anything their customers need, from general servicing and MOTs through to total engine rebuilds. As specialists who work with these...

  • Accounts Payable Team Lead

    7 days ago

    Didcot, United Kingdom Allen Associates Full time

    Do you have experience within a busy transactional finance role?If so, this is an excellent opportunity to join this interesting organisation!Starting as soon as possible, you will be responsible for assisting with the delivery of an effective and robust transactional finance function.Please note, this is a temporary position paid on a weekly PAYE basis....

  • Technical Services Team Leader

    4 weeks ago

    Didcot, United Kingdom ResMed Full time

    We are hiring a Technical Services Team Leader to join our Technical Support team at our Harwell office. Let's talk about the role: The primary role of the Team Leader Technician is to manage the UK technical services workshop (30%) and repair devices of the whole ResMed product range along with providing technical support function to customers &...

  • IT Support Supervisor

    3 weeks ago

    Didcot, United Kingdom Business HR Solutions (Consultancy) Ltd Full time

    **Hours**: 37.5 hours per week, Monday to Friday 9am-5pm **Contract**: Permanent **Salary**: £40,000 - £50,000 per annum depending on experience **Location**: OX11 An exciting opportunity for an IT Support Supervisor, who is innovative and delivery focused. Leading the IT Support Services department, you will ensure the company achieves excellence for...

  • HR Operations Coordinator

    4 weeks ago

    Didcot, United Kingdom Ricardo Full time

    Overview: **Role**: HR Operations Coordinator **Location**: Oxford, Didcot **Role ID**: 2024-2356 **Our vision is to create a safe and sustainable world.** Ricardo plc is a global strategic, environmental, and engineering consulting company. With over 100 years of engineering excellence and employing close to 3,000 employees in more than 20 countries, we...

  • Senior Nuclear Materials Consultant

    2 months ago

    Didcot, United Kingdom Jacobs Full time

    **Your Impact**: About the Opportunity** You will work on a range of desk-based consultancy projects for customers including owners of radioactive wastes and nuclear materials, both in the UK and overseas. Our established client portfolio includes the NDA, NWS and Sellafield Ltd. The work includes a variety of desk-based activities across the areas of...

  • Area Sales Manager

    1 day ago

    Didcot, United Kingdom Team First Recruitment Full time

    Area Sales Manager - South CentralDorset/Wiltshire/Hampshire/Oxfordshire/GloucestershireReady to take your career to the next step?This is an established, leading provider of temporary heating and cooling solutions. With a commitment to reliability, innovation, and customer service excellence, they serve clients across various industries including food and...