IT Service Desk Team Leader

7 months ago


Didcot, United Kingdom Astroscale Full time

Astroscale UK & Europe are seeking a first-class IT Service Desk Team Leader to join a growing team. This is a fantastic opportunity to join a team delivering world class IT Support to colleagues in a global organisation. We need someone who is self-motivated, can work to tight deadlines and update documentation as you go. Managing the service desk and ensuring tickets are resolved in line with our SLAs. The role will see you become the Head of IT’s right hand.

**Responsibilities
The primary focus of the role is to run an effective and continuously improving service desk:

- Manage the IT Services Helpdesk and team members in the day-to-day running of the IT department
- Dealing with BAU IT requests and problems
- Ensure the Helpdesk exceeds our evolving SLA targets
- Ensure the Joiners, Changers, and Leaver's process are followed correctly.
- Assist Head of IT with monthly KPI of SLA, Outages, and top 10 ticket tags
- Continue to build out the Helpdesk self-service solutions. Adding more guides as required
- Setting up and supporting IT equipment (Mobile phones, PC/ Laptops, routers/switches, Printers/ Scanners)
- Maintaining backups
- Help maintain hardware stock levels and keeping IT lab & datacentre tidy
- Assist the Head of IT with, IT projects, Network management and Application management The post holder is also expected to undertake additional responsibilities which would include the scoping and support of any sensitive IT deployments, liaising with business leaders as required to ensure that IT provides the necessary support. Accordingly, this position will require the post-holder to have, or be eligible to obtain, UK SC Clearance.

**Essential Skills
- Fantastic communication skills, with an ability to work with business stakeholders at all levels.
- Two years of experience in a Team Leader role, with proven experience in line and performance management.
- Excellent knowledge and experience with Microsoft Azure, covering Intune, Autopilot, Entra ID and other aspects.
- Experience in supporting on-premise and cloud networks (AWS VPCs, on-prem firewalls, switches and access points).
- AWS administration
- Depth of understanding, and experience in the administration of, platforms including Windows and Linux.
- Experience in eliciting requirements from engineers and turning them into delivered IT capabilities.

**Desirable skills
Terraform, Ansible and other cloud automation technologies

**Benefits
- Competitive base salary
- Opportunity to work with a highly talented, diverse & dynamic international team with cutting edge technology
- Flexible working around core hours in a friendly and supportive environment
- Hybrid working available (dependent on individual role requirements)
- 25 days holiday (increasing yearly up to a maximum of 28 days) + 8 days Bank Holiday
- Life insurance and long-term sick pay
- Private healthcare (taxable benefit)
- Visa sponsorship for employees considered
- New state of the art office and cleanroom facility Regular social events
-

**Location
Astroscale UK (Harwell), with potential for some travel to Astroscale Japan (Tokyo)

**About Astroscale
We aim to deliver cutting edge technologies that will become part of routine commercial space operations by 2030.

Astroscale is the first private company with a vision to secure the safe and sustainable development of space for the benefit of future generations, and the only company dedicated to in-orbit servicing across all orbits. Founded in 2013, we are developing innovative and scalable solutions across the spectrum of in-orbit servicing missions, including End of Life services, Active Debris Removal, In-situ Space Situational Awareness and Life Extension Services, to create sustainable space systems and mitigate against the hazardous build-up of debris in space.

Astroscale is an Equal Opportunities employer and embraces a diverse workforce. All qualified applicants, including minorities, women and individuals with disabilities are encouraged to apply.



  • Didcot, United Kingdom Medical Research Council Full time

    **Details**: **Reference number**: - 353240**Salary**: - £34,905 - £38,055- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Higher Executive Officer- MRC Band 4**Contract type**: - Fixed term**Length of employment**: - 24 months**Business area**: - MRC - Information Services - Mary Lyon Centre**Type of role**: -...


  • Didcot, United Kingdom Circle Recruitment Full time

    **Service Desk Analyst** **£200 - £230/Day Inside IR35** **Didcot - Office Based** **Until September** We are seeking a Service Desk Analyst for our Government client based in Didcot. Please note, this role is office based 5 days per week. The Service Desk Analyst role will be an initial contract until 5th September, paying between £200 - £230/Day...


  • Didcot, United Kingdom Selective Recruitment Solutions Ltd Full time

    We are looking for confident and motivated Customer Services Team Leader to join our client based in Didcot. Managing a team of 10, you will be working to ensure all targets are met, demonstrating growth mindset by working with the manager to promote engagement and change that will improve customer experience. Offer package: Role: Customer Services Team...

  • Front Desk Associate

    2 weeks ago


    Didcot, Oxfordshire, United Kingdom Burch Recruitment Full time

    About the Role:We are seeking an experienced Front Desk Associate to join our team at Didcot Auto Centre. As the primary point of contact for our clients, you will provide a welcoming and efficient service, ensuring a seamless customer experience.Key Responsibilities:Manage front desk operations, including greeting clients, handling phone calls, and...


  • Didcot, Oxfordshire, United Kingdom NHS Full time

    About the RoleWe are seeking an experienced and skilled Front Desk Administrator to join our team. As a key member of our administration staff, you will play a vital role in ensuring the smooth operation of our front desk.In this dynamic and fast-paced environment, you will be responsible for managing patient appointments, responding to phone calls and...

  • Team Leader

    2 days ago


    Didcot, United Kingdom Cineworld Group Plc Full time

    **Team Leader - Didcot**: Business Area: Cineworld Cinemas Job type: Full Time Contract **Salary**: £23,500 p/a + £1,250 location Job ref: 053218 Published: 20 minutes ago **If it is a little more responsibility that you are after, the Team Leader role is just for you. You and your team will be out there as the face of Cineworld, striving to deliver...


  • Didcot, Oxfordshire, United Kingdom University of Reading Full time

    Job Title: Front Desk CoordinatorHoused within the University of Reading, we are a leading institution with a rich history of academic excellence. Our Henley Business School at Greenlands is nestled in a serene 30-acre countryside setting, providing an ideal backdrop for management training and development.The Hotel and Conference Services Department plays a...

  • Team Leader

    7 months ago


    Didcot, United Kingdom Card Factory Full time

    Job Introduction **Location: Didcot** **Contracted Hours Available: 16** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team Leaders...


  • Didcot, United Kingdom hachette Full time

    What you’ll be doing On a day to day basis you will be leading and managing the Non-Trade Taylor & Francis team within the Customer Services department and dealing with all aspects of engagement, empowerment, motivation, performance management, sickness absence management and staff related issues whilst ensuring your team provide a first class service to...


  • Didcot, Oxfordshire, United Kingdom Burch Recruitment Full time

    About the RoleWe are seeking a highly organized and communicative Front Desk Coordinator to provide exceptional customer service in a dynamic environment.Key ResponsibilitiesHandle customer inquiries with professionalism and efficiencyManage administrative tasks, ensuring seamless day-to-day operationsDeliver top-notch customer service, consistently...

  • Nurse Team Leader

    2 weeks ago


    Didcot, Oxfordshire, United Kingdom R&V Group Ltd Full time

    Nurse Team LeaderAbout R&V Group Ltd:We are a leading healthcare provider with a reputation for delivering high-quality care and services.The Job:As a Nurse Team Leader at R&V Group Ltd, you will be responsible for supervising and leading a team of nurses and care assistants.Your Responsibilities:To provide leadership and guidance to the nursing team.To...


  • Didcot, United Kingdom Hachette UK Distribution Full time

    Who we are and what we do We, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which will ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and...

  • Deputy Team Leader

    2 weeks ago


    Didcot, Oxfordshire, United Kingdom Fitzroy Support Full time

    Job Title: Deputy Team LeaderAn exciting opportunity has arisen for a deputy team leader to work with Fitzroy Support, a leading provider of support services in Oxfordshire.We provide person-centred support to individuals with learning disabilities and autism, some of whom are non-verbal. Our team is dedicated to delivering high-quality care, and we are...

  • Culinary Team Leader

    2 weeks ago


    Didcot, Oxfordshire, United Kingdom Compass Group UK Full time

    About Our CompanyCompass Group UK is a market-leading food service company, dedicated to providing high-quality catering services to workplaces across the UK. Our team of experienced professionals works tirelessly to deliver exceptional food experiences that delight our clients and customers. With a focus on sustainability and responsibility, we strive to...


  • Didcot, Oxfordshire, United Kingdom Burch Recruitment Full time

    Burch Recruitment is proud to offer a Front Desk Support Specialist role that requires a skilled and detail-oriented individual to provide exceptional customer service and support.This exciting opportunity involves managing multiple tasks, communicating effectively with colleagues and customers, and ensuring seamless day-to-day operations.The ideal candidate...


  • Didcot, United Kingdom Hachette UK Full time

    Who we are and what we doWe, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which will ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and...


  • Didcot, Oxfordshire, United Kingdom Compass UK & Ireland Full time

    Hospitality Services LeaderThe successful candidate will be responsible for leading the hospitality services team at Compass UK&I, driving excellence in customer service and satisfaction.Key Responsibilities:Leadership of hospitality services staff to deliver exceptional customer experiences.Development and implementation of strategies to enhance customer...

  • Team Leader

    4 days ago


    Didcot, United Kingdom STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. **HOW YOU WILL MAKE A DIFFERENCE**: **Do you want to spend your working time making a difference in the world around you? Are you passionate about supporting the medical and pharmaceutical...

  • Help Desk Technician

    2 weeks ago


    Didcot, Oxfordshire, United Kingdom Applause IT Recruitment Ltd Full time

    Infrastructure Support Job OpportunityWe are seeking an experienced Network and Server Administrator to join our team at Applause IT Recruitment Ltd. As a key member of our infrastructure team, you will be responsible for supporting the internal IT infrastructure, including servers, networks, and telephony systems.The ideal candidate will have solid IT...

  • Nursery Team Leader

    2 days ago


    Didcot, Oxfordshire, United Kingdom Poppies Childcare Agency Full time

    We are seeking a highly skilled and experienced Nursery Team Leader to join our team at Poppies Childcare Agency in Didcot, Oxfordshire. The successful candidate will be responsible for managing staff, covering for the nursery manager when necessary, and contributing to the overall smooth operation of the nursery.The ideal candidate will have a Level 3 or...