IT Service Desk Team Leader

3 weeks ago

Didcot, United Kingdom Astroscale Full time

Astroscale UK & Europe are seeking a first-class IT Service Desk Team Leader to join a growing team. This is a fantastic opportunity to join a team delivering world class IT Support to colleagues in a global organisation. We need someone who is self-motivated, can work to tight deadlines and update documentation as you go. Managing the service desk and ensuring tickets are resolved in line with our SLAs. The role will see you become the Head of IT’s right hand.

**Responsibilities
The primary focus of the role is to run an effective and continuously improving service desk:

- Manage the IT Services Helpdesk and team members in the day-to-day running of the IT department
- Dealing with BAU IT requests and problems
- Ensure the Helpdesk exceeds our evolving SLA targets
- Ensure the Joiners, Changers, and Leaver's process are followed correctly.
- Assist Head of IT with monthly KPI of SLA, Outages, and top 10 ticket tags
- Continue to build out the Helpdesk self-service solutions. Adding more guides as required
- Setting up and supporting IT equipment (Mobile phones, PC/ Laptops, routers/switches, Printers/ Scanners)
- Maintaining backups
- Help maintain hardware stock levels and keeping IT lab & datacentre tidy
- Assist the Head of IT with, IT projects, Network management and Application management The post holder is also expected to undertake additional responsibilities which would include the scoping and support of any sensitive IT deployments, liaising with business leaders as required to ensure that IT provides the necessary support. Accordingly, this position will require the post-holder to have, or be eligible to obtain, UK SC Clearance.

**Essential Skills
- Fantastic communication skills, with an ability to work with business stakeholders at all levels.
- Two years of experience in a Team Leader role, with proven experience in line and performance management.
- Excellent knowledge and experience with Microsoft Azure, covering Intune, Autopilot, Entra ID and other aspects.
- Experience in supporting on-premise and cloud networks (AWS VPCs, on-prem firewalls, switches and access points).
- AWS administration
- Depth of understanding, and experience in the administration of, platforms including Windows and Linux.
- Experience in eliciting requirements from engineers and turning them into delivered IT capabilities.

**Desirable skills
Terraform, Ansible and other cloud automation technologies

**Benefits
- Competitive base salary
- Opportunity to work with a highly talented, diverse & dynamic international team with cutting edge technology
- Flexible working around core hours in a friendly and supportive environment
- Hybrid working available (dependent on individual role requirements)
- 25 days holiday (increasing yearly up to a maximum of 28 days) + 8 days Bank Holiday
- Life insurance and long-term sick pay
- Private healthcare (taxable benefit)
- Visa sponsorship for employees considered
- New state of the art office and cleanroom facility Regular social events
-

**Location
Astroscale UK (Harwell), with potential for some travel to Astroscale Japan (Tokyo)

**About Astroscale
We aim to deliver cutting edge technologies that will become part of routine commercial space operations by 2030.

Astroscale is the first private company with a vision to secure the safe and sustainable development of space for the benefit of future generations, and the only company dedicated to in-orbit servicing across all orbits. Founded in 2013, we are developing innovative and scalable solutions across the spectrum of in-orbit servicing missions, including End of Life services, Active Debris Removal, In-situ Space Situational Awareness and Life Extension Services, to create sustainable space systems and mitigate against the hazardous build-up of debris in space.

Astroscale is an Equal Opportunities employer and embraces a diverse workforce. All qualified applicants, including minorities, women and individuals with disabilities are encouraged to apply.

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