Tenancy Management Adviser

2 weeks ago


London, United Kingdom chase recruitment group ltd Full time

**Key responsibilities** The Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borough. The Targeted Tenant Service will offer:

- a borough-wide duty and emergency tenancy management and casework function, delivering more complex 'on-the-day’ tenancy services where necessary
- a Locality-based casework and appointment system to manage non-emergency service requests from tenants, enabling them to maintain their tenancies and thrive. This will include management of lower-level antisocial behaviour, oversight of legal work and otherservice requests related to the Conditions of Tenancy
- a range of proactive interventions to identify and address resident needs at an earlier stage - including targeted visits to those at risk of poor outcomes
- oversight and management of tenant-related work associated with voids and new lettings
- appropriate escalation / de-escalation of cases and seamless handovers within the wider Tenancy Services structure

1

Experience of providing advice or assistance to the public in a customer-facing role, ideally within a housing or support setting

Application/Interview/Test

**Skills**:
Essential criteria

Criteria description

Assessed by

2

Excellent customer service skills, with a strong commitment to empowering people to solve their problems, thrive and live well

Application/Interview/Test

3

An understanding of the issues facing people who have experienced disadvantages including poor health, unemployment and trauma, and an understanding of how these disadvantages

combine to create social exclusion

Application/Interview/Test

4

An understanding of housing and other relevant policy and legislation, including housing supply and demand issues and welfare reform

Application/Interview/Test

5

An understanding of the network of statutory and non-statutory social and community services and how these may be utilised to support and empower vulnerable people

Application/Interview/Test

6

Comfortable with the use of computers and IT in particular Microsoft Office 365 packages, databases and spreadsheets

Application/Interview/Test

7

Great written and verbal communication skills, with the ability to build strong relationships, networks and achieve results through collaboration

Application/Interview/Test


  • Tenancy Manager

    4 weeks ago


    London, United Kingdom GKr London Full time

    * Salary: £22,000 - Location: West London (Zone 2) - Position Type: Full-time, Permanent Our client is are looking to hire a Tenancy Manager to oversee a sizeable portfolio of non-managed tenancies, providing exceptional and seamless customer service to both tenant and landlord (full training provided). The Tenancy Manager will be responsible for all...

  • Tenancy Manager

    7 days ago


    London, United Kingdom GKr London Full time

    * Full training & excellent personal development & progression - Customer service & administration focused - Hybrid working policy If you are embarking on a career in property this company is one of the most prestigious and highly regarded agencies you could start your journey with. With offices across the capital they offer an extensive training programme...

  • Tenancy Manager

    4 weeks ago


    London, United Kingdom GKr London Full time

    If you are embarking on a career in property this company is one of the most prestigious and highly regarded agencies, you could start your journey with. With offices across the capital they offer an extensive training programme and a clear path for progression.If you are articulate, customer service focused with administration experience and a passion for...


  • London, United Kingdom Akton Recruitment Full time

    Tenancy Management Officer Redbridge £20 Per Hour I am recruiting for a local authority who is looking for someone to be the first point of contact for all tenancy related issues, including antisocial behaviour and ensure issues raised are managed. To provide a comprehensive tenancy management and enforcement service, this includes making decisions...


  • North London, United Kingdom Colbern Limited Full time

    Tenancy Management Officer Islington Contract £19.06 per hour Our client is looking for an experienced Tenancy Management Officer. The Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borough. The Targeted Tenant Service will offer: - a...


  • London, United Kingdom BRACKENBERRY INTERIMS Full time

    **Responsibilities**: - Provide a responsive and proactive tenancy management service to tenants with a range of requirements, building on their strengths to facilitate personalised, creative and realistic interventions that reduce risk and promote resilience - Establish and maintain expertise in the range of tenancy-related matters that residents require...


  • East London, United Kingdom W J Meade Full time

    W J Meade are looking for a Tenancy Administrator to join our well established Lettings & Property Management team in Mile End, East London. Being a core member of the admin team, you will be responsible for initiating new tenancies and completing tenenancy renewals, working with the Lettings Managers to ensure our tenants are looked after and tenancies are...


  • London, United Kingdom Islington Council Full time

    This is a fantastic opportunity for 2 tenancy experts to join our lively, enthusiastic and welcoming Intensive Tenancy Sustainment team. With experience in Housing Management, Housing-Related Support, Homelessness or similar, you will use your excellent customer service skills and person-centered approach to undertake tenancy-related casework and provide...


  • London, United Kingdom Islington Council Full time

    This is a fantastic opportunity for a tenancy expert to join our lively, enthusiastic and welcoming Intensive Tenancy Sustainment team. With experience in Housing Management, Housing-Related Support, Homelessness or similar, you will use your excellent customer service skills and person-centered approach to undertake tenancy-related casework and provide...

  • Tenancy Officer

    3 weeks ago


    London, United Kingdom Essential Employment Full time

    Tenancy Officer needed in Islington, £21.92ph PAYE – Reference: RQ1244833 The Targeted Tenant Service will offer: a borough-wide duty and emergency tenancy management and casework function, delivering more complex ‘on-the-day’ tenancy services where necessary a Locality-based casework and appointment system to manage non-emergency service requests...

  • Tenancy Officer

    4 weeks ago


    London, United Kingdom Tempting Recruitment Full time

    **Exciting Career Opportunity**:Tenancy Officer for the **Housing Needs Team, South East London** - **Are you a dynamic and skilled professional ready to make a significant impact as a Tenancy Officer within a progressive local authority?**: - **If so, an outstanding opportunity awaits you!** *** **About Us**: At Tempting Recruitment, we take pride in...

  • Tenancy Officer

    4 weeks ago


    London, United Kingdom Colbern Limited Full time

    294725-7506-2354 NCD Tenancy Officer Waltham Forest, Walthamstow Contract £17.27 per hour Our client is looking for an experienced Tenancy Officer. To support and assist residents to comply with the terms of their tenancy and lease agreement, be satisfied with their home and local environment and be active members of their community. To work with...

  • Tenancy Officer

    4 weeks ago


    London, United Kingdom Eden Brown Synergy Full time

    **Exciting Opportunity**: Tenancy Officer in Croydon **Location**: Croydon **Hourly Rate**: £20.92 UMB **Duration**: 6 months Are you dedicated to providing top-notch estate management services? Were seeking a Tenancy Officer to join our team. Responsibilities include championing diversity initiatives and ensuring high-quality customer service. Eden...


  • London, United Kingdom Coyles Full time

    One of our local authority clients are currently recruiting for a Targeted Tenancy Officer. This is a temporary contract for 2 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The Tenancy Officer will be a skilled practitioner in the provision of holistic and person-centred tenancy management...


  • London, United Kingdom in Newbury Full time

    One of our local authority clients are currently recruiting for a Targeted Tenancy Officer. This is a temporary contract for 2 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The Tenancy Officer will be a skilled practitioner in the provision of holistic and person-centred tenancy management...


  • London, United Kingdom Lambeth Council Full time

    **Tenancy Sustainment Officer** **SO2: Starting salary £37,653 rising in annual increments to £38,934 pa incl LW** **Full time Fixed Term/Secondment opportunity (12 months)** **Hybrid working** We are looking to recruit an enthusiastic individual to join the Tenancy Sustainment and Support service in supporting clients to sustain their own tenancies....

  • Tenancy Coordinator

    7 days ago


    London, United Kingdom Home Made Full time

    **Tenancy Coordinator** | Home Made** Are you eager to immerse yourself in the heart of prop-tech lettings innovation with Home Made? Then join our vibrant Tenancy Operations Team as we continue our rapid expansion. We're seeking a dynamic individual who thrives in fast-paced startup environments and is passionate about revolutionising the rental...

  • Tenancy Management

    3 weeks ago


    Lewisham, Greater London, United Kingdom AKTON Resourcing Ltd Full time

    Tenancy Management & Resettlement Officer Lewisham - Hybrid Job Role Provide excellent tenancy sustainment support ensuring tenancies in the private rented sector are sustained to provide safe and secure housing for our customers whilst meeting local and corporate objectives. To provide a high quality advice, lettings and tenancy sustainment service...

  • Tenancy Management

    4 weeks ago


    London, United Kingdom Novax Recruitment Ltd Full time

    **Tenancy Management & Resettlement Officer** **Lewisham** **£24-£26 P/H (Umbrella)** We are looking to recruit a dynamic officer to join the Temporary Accommodation Reduction Project. As a Tenancy Management and Resettlement Officer you will report directly to the Temporary Accommodation Reduction Project Manager. Your Primary role will be the...


  • London, United Kingdom Novax Recruitment Ltd Full time

    Tenancy Enforcement Officer Greenwich £23 per hour umbrella Contract (2 months+) The Role: Tenancy Enforcement Officers provide a comprehensive, high quality, customer focused range of front- line services to our residents. You will be responsible for the day- to- day management of tenancy and neighbourhood issues in respect of a designated group of...