Tenancy Support Officer

4 weeks ago

London, United Kingdom BRACKENBERRY INTERIMS Full time

**Responsibilities**:

- Provide a responsive and proactive tenancy management service to tenants with a range of requirements, building on their strengths to facilitate personalised, creative and realistic interventions that reduce risk and promote resilience
- Establish and maintain expertise in the range of tenancy-related matters that residents require assistance with, developing and implementing a suite of tools and resources (including policies and procedures) to support the delivery of the service. In particular, to take the lead in developing expertise in areas of specialism
- Provide housing and tenancy-related advice, interventions and services directly to council tenants, their families, advocates and other professionals including the wider staff team, and support colleagues to do the same.
- Implement robust processes for assessing, recording, managing and reviewing risks, ensuring that these are dealt with at an appropriate level within the service structure.
- Deliver a set of challenging KPIs and personal objectives in line with agreed targets

**Requirements**:

- Experience of providing advice or assistance to the public in a customer-facing role, ideally within a housing or support setting
- Excellent customer service skills, with a strong commitment to empowering people to solve their problems, thrive and live well
- An understanding of housing and other relevant policy and legislation, including housing supply and demand issues and welfare reform

**Please note**:

- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
- This role requires a **basic DBS**

**Disclaimer**: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

**Job Types**: Full-time, Fixed term contract
Contract length: 3 months

Pay: £21.50-£28.50 per hour

Expected hours: 35 per week

**Benefits**:

- Company pension
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Ability to commute/relocate:

- London, N1 1XR: reliably commute or plan to relocate before starting work (required)

**Experience**:

- undertake risk assessments: 1 year (required)
- support and empower vulnerable people: 1 year (required)
- Local Authority: 1 year (required)
- Social Housing: 1 year (required)
- Proving tenancy advise to public: 2 years (required)
- tenancy management: 2 years (required)
- Customer Facing: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in London, N1 1XR

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