Tenancy Officer

3 weeks ago

London, United Kingdom Domus Recruitment Ltd Full time

Domus Recruitment are working with our client in Islington, who are looking for a Tenancy Officer for their Targeted Tenant Services department. This will be a contract that runs until the end of April, and will also be a hybrid role offering 2 days workingfrom home per week once training has been completed.
**Key Responsibilities of a Tenancy Officer**:

- Provide a responsive and proactive tenancy management service to tenants with a range of requirements, building on their strengths to facilitate personalised, creative and realistic interventions that reduce risk and promote resilience.
- Establish and maintain expertise in the range of tenancy-related matters that residents require assistance with, developing and implementing a suite of tools and resources (Including policies and procedures) to support the delivery of the service. In particular,to take the lead in developing expertise in areas of specialism
- Implement robust processes for assessing, recording, managing and reviewing risks, ensuring that these are dealt with at an appropriate level within the service structure.
- Deliver a set of challenging KPIs and personal objectives in line with agreed targets
- Ensure that the service complies with its statutory obligations and duties including Health and Safety and safeguarding.

**Tenancy Officer Requirements**:

- Experience of providing advice or assistance to the public in a customer-facing role, ideally within a housing or support setting
- Excellent customer service skills, with a strong commitment to empowering people to solve their problems, thrive and live well
- An understanding of the issues facing people who have experienced disadvantages including poor health, unemployment and trauma, and an understanding of how these disadvantages combine to create social exclusion
- An understanding of housing and other relevant policy and legislation, including housing supply and demand issues and welfare reform
If you are interested in the above position please apply, or for more information contact **Ben Hole**at Domus Recruitment.

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