Tenancy Officer

1 month ago


London, United Kingdom Tempting Recruitment Full time

**Exciting Career Opportunity**:Tenancy Officer for the **Housing Needs Team, South East London**
- **Are you a dynamic and skilled professional ready to make a significant impact as a Tenancy Officer within a progressive local authority?**:

- **If so, an outstanding opportunity awaits you**

***
**About Us**:
At Tempting Recruitment, we take pride in connecting great talent with exciting opportunities. Our client, a leading council, is renowned for its empowering work culture and meaningful initiatives.

**The Position**:
The duties you will be performing as part of your role:

- Visit all new tenants to explain tenancy conditions and identify needs.
- Log visits on the OHMS process management database after each visit.
- Conduct occupancy checks on 33% of properties annually and update OHMS.
- Organize and conduct estate inspections every 4 months, notifying officers, residents, and councillors, and ensure follow-up actions, including an 8-week review and distributing action plans.
- Serve as "patch manager" to resolve resident issues promptly, coordinating with other teams, the council, and partners.
- Organize and attend customer surgeries as needed.
- Ensure diversity and equal opportunity principles in service delivery.
- Regularly visit vulnerable tenants to address their needs and make referrals to the Tenancy Support Officer.
- Assess claims for succession, assignment of tenancy, discretionary re-housing, and management transfers, drafting reports for approval.
- Collaborate with the Resident Involvement team to improve resident participation in home and estate management.
- Identify breaches of tenancy conditions such as ASB and subletting and take appropriate steps to remedy them.
- Prepare and serve Notices Seeking Possession and Notices to Quit.

***
**About You**:
To be successful in this role, you should possess the following qualifications and skills:

- Knowledge of statutory and case law frameworks applicable to estate management.
- Experience in delivering customer-focused housing estate management within social housing.
- Demonstrated personal commitment to customers, actively addressing their issues and adapting services to meet their needs.
- Exhibiting personal responsibility by promptly and decisively addressing tenant issues.
- Proficient in using appropriate questioning techniques and active listening to understand customer needs, build rapport and trust.

***
**Contract Duration: 6 Months **(likely extension)

**Rate**:£20.92 per Hour (Umbrella)

**Commencement Date**: March/April 2024

**Work Hours: Hybrid **37 Hours, Monday - Friday / 9 am - 5 pm

**How to Apply**:


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