Tenancy Management Officer

3 weeks ago

North London, United Kingdom Colbern Limited Full time

Tenancy Management Officer
Islington
Contract
£19.06 per hour

Our client is looking for an experienced Tenancy Management Officer.

The Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of

holistic and person-centred tenancy management services across the borough. The Targeted

Tenant Service will offer:

- a borough-wide duty and emergency tenancy management and casework function,

delivering more complex ‘on-the-day’ tenancy services where necessary
- a Locality-based casework and appointment system to manage non-emergency service

requests from tenants, enabling them to maintain their tenancies and thrive. This will

include management of lower-level antisocial behaviour, oversight of legal work and

other service requests related to the Conditions of Tenancy
- a range of proactive interventions to identify and address resident needs at an earlier

stage - including targeted visits to those at risk of poor outcomes
- oversight and management of tenant-related work associated with voids and new

lettings
- appropriate escalation / de-escalation of cases and seamless handovers within the wider

Tenancy Services structure

Post-holders will be based in one of four teams offering the services described above:

- 3 Locality-based teams (North, Central, South)
- 1 borough-wide ‘on-the-day’ duty team

Experience of providing advice or assistance to the public in a customer-facing role, ideally within a housing or support setting

2 Excellent customer service skills, with a strong commitment to empowering people to solve their problems, thrive and live well

3 An understanding of the issues facing people who have experienced isadvantages including poor health, unemployment and trauma, and an understanding of how these disadvantages combine to create social exclusion

4 An understanding of housing and other relevant policy and legislation, including
housing supply and demand issues and welfare reform

5 An understanding of the network of statutory and non-statutory social and community services and how these may be utilised to support and empower vulnerable people

6 Comfortable with the use of computers and IT in particular Microsoft Office 365 packages, databases and spreadsheets

7 Great written and verbal communication skills, with the ability to build strong relationships, networks and achieve results through collaboration

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.

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