Targeted Tenancy Officer
2 weeks ago
What's involved with this role:
Contract to start on 06-03-23 until 29-05-23 with a possible extension.
Key Duties:
The Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borough. The Targeted Tenant Service will offer:
- A borough-wide duty and emergency tenancy management and casework function, delivering more complex ‘on-the-day’ tenancy services where necessary.
- A Locality-based casework and appointment system to manage non-emergency service requests from tenants, enabling them to maintain their tenancies and thrive. This will include management of lower-level antisocial behaviour, oversight of legal work and other service requests related to the Conditions of Tenancy
- A range of proactive interventions to identify and address resident needs at an earlier stage - including targeted visits to those at risk of poor outcomes.
- Oversight and management of tenant-related work associated with voids and new lettings. - Appropriate escalation / de-escalation of cases and seamless handovers within the wider Tenancy Services structure.
Pay: £19.39 per hour
Schedule:
- Monday to Friday
Work Location: One location
Reference ID: RQ843718-03-23
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