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Account Handler

4 months ago

Brierley Hill, United Kingdom Gallagher Full time

**Account Handler - SME Insurance - Salary from £22,000 to £24,000, Brierley Hill**

Gallagher are looking for new Account Handlers in Brierley Hill to join our team and are conscious of the support our colleagues deserve during the cost-of-living crisis. Our response is to introduce a ground-breaking new scheme that ALL new colleagues are enrolled upon once they join our team:

- The starting salary of all our new Account Handlers will be no **less than £22,000**:

- Every 12 months, they will receive a **guaranteed pay increase** of £1000*
- This continues until their pay reaches £25,000 per year, upon which they revert to our standard 12 month pay review cycle

We hope that this new scheme can ensure that all our colleagues at Gallagher can work with the financial confidence and security that they deserve.

**Things you need to know**:

- These are permanent roles
- We are based in Brierley Hill with thousands of free parking spaces for easy access.
- Our working hours are Monday to Friday, 9am - 5pm
- The starting salary is from £22,000 to £24,000 plus an annual bonus for achieving sales targets which ranges from £1,500-£7,000.
- We have a 6-month ongoing structured training programme and a dedicated training team to ensure you have all the support you need to be successful

**A bit about the job**:
In this role you will be helping a variety of small to medium size businesses find insurance policies that meet their needs. You will speak to new and existing customers who have made an appointment to discuss their insurance (there is no cold calling) and use your communication skills to build a rapport, gather the right information to understand their needs and help them find the right insurance policy, supporting them and providing excellent customer service along the way.

You might need to balance multiple tasks at the same time, utilise a range of systems and will work in a dynamic, friendly, agile team. Please click on the video link to find out how our colleagues describe life at Brierley Hill.

**Skills and experience we’re looking for**:

- Experience in a previous customer facing role is required, such as within retail or sales based roles
- Previous call centre experience is not necessary. We provide full training which covers everything from our product range to our phone system.
- You will enjoy speaking to people and will use your outstanding communication skills to speak openly and expertly on the phone to customers. You will be able to build strong rapport and take a genuine interest in their needs

**What you’ll get for this role**:

- Annual salary of £22,000 to £24,000 depending on experience plus an annual bonus for achieving sales targets which ranges from £1,500-£7,000.
- Benefits include 25 days holiday, pension, and life insurance
- Training opportunities, including 6-weeks of classroom training and a 3-month buddy scheme to provide support throughout your career with us.
- Progression opportunities

**About Us**:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive, and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values. A culture driven by our people, over 30,000 strong, serving our clients with customised solutions that will protect them and fuel their futures.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age, and those with caring responsibilities.

We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of the team. Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself.

We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative and ultimately more profitable business.
- *(Assuming no disciplinary and performance issues have been raised)_

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Brierley Hill, DY5 1UE: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Work Location: One location