Medical Secretary/administrator

2 months ago

Egham, United Kingdom The Grove Medical Centre Full time

PLEASE NOTE: This is a full time role.

**Knowledge, Skills and Experience**
- The post-holder ideally should be trained as a medial secretary.
- Experience in administration in non-medical fields can also be considered.
- Excellent word processing and audio typing skills are essential.
- The ability to communicate well with people at all levels is important; the post-holder will be expected to use his/her initiative
- Good time management skills and ability to prioritise workload
- Ability to multi task using different IT systems and processes
- Willingness to learn new systems and be confident in their use
- Sound knowledge of medical terminology is preferable but not necessary
- Good IT skills and knowledge of Practice systems, preferably EMIS, DOCMAN and ERS
- Ability to work as part of a team and develop with the needs

**Responsibilities**:

- To produce an efficient and accurate patient documentation. This includes producing referral letters using dictation equipment, reports, minutes and memorandums.
- To generate referral forms and identify the correct form to be used for each service.
- To gain and utilise good knowledge of referral pathways and be up to date with changes in pathways.
- To gain and use an extensive knowledge base of secondary and community care providers.
- To assist with any patient queries and arrange private medicals and referrals.
- To ensure all referrals and patient contacts are accurately recorded on the practice clinical system (EMIS Web)
- To be responsible for the monitoring and management of referrals using approved pathways.
- To manage the e-Referral system, which includes generating e-Referrals as required by the clinicians, managing work lists and assisting patients with enquiries regarding their e-Referral booking. This includes Sending out routine, private, urgent and Two week rule referrals.
- To manage “Advice and Guidance” queries and feedback to the referring clinician.
- To manage written requests from outside agencies, ensuring that patient confidentiality is upheld at all times with correct and current patient consent.
- To manage the process regarding deceased patients, including communication with medical examiners, coroners and other external agencies.
- To deal with telephone queries from healthcare professionals, solicitors, DVLA and other government agencies. This is not an exhaustive list.
- To ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
- To assist patients with problems presented either in writing or by contact with the surgery or through their own GP and escalate to the manager, where needed.
- To ensure that all private services are invoiced, whilst acknowledging and checking patient’s health circumstances
- To update patient’s medical records from post/Docman.
- To complete all tasks related to patient records (summarising, deductions, notice of change forms, consent forms) on EMIS, Docman and any other systems.
- To assist with inbound document coding.
- To be aware of the current legislation and legal implications of requests for disclosure of patient data/information and to be sensitive to patient wishes.
- To arrange and attend Practice meetings and take accurate notes. These meetings include palliative care and clinical meetings.
- To carry on administrative tasks as requested by the Practice Manager or Operations Manager.
- To cover ad hoc projects.
- To acknowledge limitations in completing certain tasks and request support from senior staff members.

**Job Types**: Full-time, Permanent

Pay: £12.00-£13.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Surrey: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 1 year (required)

Work Location: In person

Application deadline: 28/06/2024

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