Customer Service Executive

2 weeks ago


Edinburgh, United Kingdom SA4 Call Full time

**Customer Service Executive**

As a Customer Service Executive, you will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience at every touchpoint. You will play a key role in building strong relationships with our clients and providing personalized support to meet their needs.

**Duties**:

- Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner
- Assist customers with product information and pricing
- Analyse customer needs and recommend appropriate products or services.
- Up sell products or services to increase sales revenue.
- Maintain a high level of product knowledge to effectively address customer inquiries.

**Experience**:

- Excellent communication and interpersonal
- Strong phone etiquette and active listening skills.
- Ability to analyse customer needs and provide appropriate solutions.

Join our team of dedicated professionals who are committed to providing exceptional customer service.

**Salary**: From £24,383.75 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Edinburgh (preferred)

Work Location: In person

Application deadline: 28/02/2024



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