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Customer Service Executive
2 weeks ago
**Customer Service Executive**
As a Customer Service Executive, you will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience at every touchpoint. You will play a key role in building strong relationships with our clients and providing personalized support to meet their needs.
**Duties**:
- Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner
- Assist customers with product information and pricing
- Analyse customer needs and recommend appropriate products or services.
- Up sell products or services to increase sales revenue.
- Maintain a high level of product knowledge to effectively address customer inquiries.
**Experience**:
- Excellent communication and interpersonal
- Strong phone etiquette and active listening skills.
- Ability to analyse customer needs and provide appropriate solutions.
Join our team of dedicated professionals who are committed to providing exceptional customer service.
**Salary**: From £24,383.75 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Edinburgh (preferred)
Work Location: In person
Application deadline: 28/02/2024
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