Customer Service Executive

6 days ago

Edinburgh, United Kingdom John Clark Motor Group Full time

**Customer Service Executive - Pentland Land Rover Edinburgh**

Full time 5 Day working week 1:2 weekends

Do you love cars, technology and have a passion for delivering great customer service?

**The Role**

As a Customer Service Executive, you will share your passion for new products and technology while delivering the best customer experience. You will play a key role within the dealership, becoming recognised as an expert who is proud to be the face of our brands. You will enhance the customer experience by sharing your knowledge of products/technologies. It’s not a ‘sales’ role - instead, you’ll work with the customer to help them to understand more about the vehicles they are interested in.

You will be part of a busy, talented, driven team where you will have the opportunity to take control of your future and career. This role is the main driving force for the success of our company, and as such, demands the highest levels of professionalism and customer service.

**What you will be doing within the Customer Service Executive** role**:

- Providing a welcoming first point of contact for customers, whether that’s in the showroom or responding to digital enquiries.
- Promoting the brand products and technologies, sharing information, features and benefits in a friendly and easy to understand way
- Preparing bespoke videos for customers on available cars.
- Supporting our customers and sales team in their use of our vehicle’s features
- Swotting up on our vehicles and manufacturers plus keeping your finger on the pulse with any industry change
- Accompanying the customer on their first vehicle experience drive
- Supporting the Sales team in offering a professional and friendly hand-over of the vehicle once purchased
- Taking photographs, where required, of available cars to support advertising
- Supporting social media postings with informative hints and tips

**Customer Service Executive** **required experience - If you’ve got it, we want it**

Ideally, you will have previous experience of working in retail environment. It will be beneficial if you have a background in delivering exceptional customer care in a performance driven environment.

A passion for delivering excellent customer service is a key attribute of the position, along with a determination to expand your knowledge and inspire others. You will demonstrate enthusiasm and self-motivation to excel in customer service aligned with brand and group standards.

You don’t need to be a current brand expert but an appetite to learn will be supported be our award winning in-house training to allow you to develop and become our expert.

This role is a fantastic opportunity for those who enjoy meeting people and working a highly successful and motivated team. You will require a Full UK Driving Licence.

**About JCMG**

The John Clark Motor Group is a name synonymous with outstanding customer service, we are Scotland’s 2nd largest independently family owned motor dealer. We proudly represent a number of inspirational brands, and have been trading for over 40 years, specializing in the sale of new and used vehicles from our 35 businesses across the East coast of Scotland.

We strongly believe in investing in our people and provide specialist training and development opportunities to help our employees progress their future and careers. In addition to dedicated in-house training, we offer the chance to work with exceptional brands and products, in a dynamic environment where we continue to work together as a family.

**_What You Will Receive from Us_**
- _Preferential rates on vehicle parts purchases and servicing._
- _Boost Benefit Platform_
- _Industry leading discounted Employee Car Scheme_
- _28 Day Holiday_
- _Award winning In-house and manufacturer training_
- _Cycle to work scheme_
- _State of the arts dealership standards_
- _High earning potential through commission or bonus_
- _Some roles offer company car_
- _Life assurance _
- _Group contributory pension scheme_
- _Careers development opportunities_

**_SoWhat happens next? _**
- Like the sound of this position? Once applied, our Recruitment Team will review your CV. If suitable, a member of the team will contact you to advise your CV has now been sent to the hiring manage. _

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