Customer Service Specialist

4 months ago

Colchester, United Kingdom Clipper Retail Ltd Full time

Clipper Retail is one of the largest providers of retail accessories - delivering shop equipment, innovative security solutions, retail labelling and packaging to blue chip retailers across the UK and Europe. We’re committed to delivering complete solutions to our retail partners, providing a wide range of proven retail accessories and retail labelling at the best possible prices.

We are seeking an experienced **Customer Success Specialist** to join our team. Based in our Colchester office, the primary responsibility of this position will be to provide outstanding customer account management. To succeed in this position, you will be able to work in a fast-paced environment, be self-motivated, quick-thinking, and highly detail-oriented, with outstanding customer service and presentation skills.

**Key Responsibilities**:

- Manage customer accounts and build, maintain, and grow long-term relationships with all customers.
- Proactively monitor customer engagement, sales and inventory trends through regular client interactions and provide ongoing feedback to sales and other key internal stakeholders.
- Act as voice of the customer while assisting in developing, carrying out, and improving the Customer Experience through the entire journey.
- Leads customers and sales through business reviews and regular reporting and communications.
- Manage and fully own the order fulfillment process from start to finish including customer purchase order requests, order entry/review/confirmation, customer correspondence, shipping, billing inquiries, and follow-up, all while ensuring customer satisfaction.
- Monitors order flow and keeps internal and external customers updated throughout the order process to proactively identify problems, resolve issues, develop alternative solutions, and avoid shipping and billing discrepancies. Process and oversee product returns.
- Manages the delivery flow by liaising directly with procurement, logistics and the customer, acts as the first point of customer contact and professionally manages queries and complaints to ensure that they are resolved within agreed timelines.

**Education and Experience Required**:

- 3+ years prior customer service experience (business to business with inventory-based product).
- Extensive account management and order processing experience including experience balancing multiple tasks and customer needs simultaneously.
- Self-motivated with a positive can-do attitude and the ability to be flexible in a fast-paced dynamic environment.
- Team player with ability to work well with supervisors, co-workers, other departments, etc.
- Highly organized with strong attention to detail.
- Outstanding written and verbal communication skills. Strong, confident presentation skills.
- Intermediate level experience with SAP (or similar ERP product), Microsoft Outlook, Excel, Word and PowerPoint.
- Authorization to work indefinitely in the UK without restriction or sponsorship.

**Job Types**: Full-time, Permanent

Pay: £28,000.00-£33,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company pension
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Application question(s):

- Are you authorized to work indefinitely in the UK without restriction or sponsorship?

**Experience**:

- Customer service (B2B with inventory-based product): 2 years (required)

Work Location: In person

  • Customer Service Advisor

    5 months ago

    Colchester, United Kingdom Shell Service Station Full time

    We are looking for a new team member in our Shell Petrol Station. The applicant must be reliable and flexible, since weekly working hours may vary. Must be able to travel by car since the location is not serviced by busses at the required times. **Responsibilities**: Dealing with customer's enquires, working on the till, cash handling, restocking shelfs,...

  • Customer Service Representative

    4 weeks ago

    Colchester, Essex, United Kingdom LUXE Recruitment Ltd Full time

    Customer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team at LUXE Recruitment Ltd. This role will play a pivotal part in delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Manage a portfolio of assigned customer accounts, providing timely and proactive communication to...

  • Customer Service Representative

    4 weeks ago

    Colchester, Essex, United Kingdom LUXE Recruitment Ltd Full time

    Customer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team at LUXE Recruitment Ltd. This role will play a pivotal part in delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Manage a portfolio of assigned customer accounts, providing timely and proactive communication to...

  • Suzuki Customer Service Specialist Apprenticeship

    5 months ago

    Colchester, United Kingdom Levois Limited Full time

    _This is an apprenticeship role,_ _delivered by Robert Bosch Ltd._ This role is based at Levoi's Limited, Colchester. A Service Advisor deals directly with customers and acts as a go-between between the customer and other members of the Aftersales department, including Technicians and Managers. A large part of your role would be dealing with customers,...

  • Customer Service Representative

    2 weeks ago

    Colchester, Essex, United Kingdom LUXE Recruitment Ltd Full time

    Customer Service SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our valued customers.Key Responsibilities:Manage customer relationships and resolve...

  • Specialist Customer Service Advisor

    4 months ago

    Colchester, United Kingdom Essex County Council Full time

    **Specialist Customer Service Advisor** Fixed Term, Full Time £24,395 to £31,131 per annum Location: Colchester Working Style: Anywhere worker **Please note this is a Fixed Term Contract opportunity for a period of 12 months.** Essex County Council have an exciting opportunity to join our team in Adult Social Care Connects. Adult Social Care Connects...

  • Customer Service Advisor

    5 months ago

    Colchester, United Kingdom Arc Legal Group Full time

    Who We Are Arc Legal Group is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets. With over two decades of industry experience, we are experts in our field with superb products and market knowledge with digital innovation at the heart of our business. We are reliable, ethical,...

  • Customer Service Advisor

    5 months ago

    Colchester, United Kingdom Arc Legal Group Full time

    Who We Are Arc Legal Group is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets. With over two decades of industry experience, we are experts in our field with superb products and market knowledge with digital innovation at the heart of our business. We are reliable, ethical,...

  • Customer Service Specialist

    1 month ago

    Colchester, Essex, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Colchester, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...

  • Customer Service Specialist

    1 month ago

    Colchester, Essex, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Colchester, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...

  • Customer Service Specialist

    2 months ago

    Colchester, Essex, United Kingdom Lids Full time

    About Our CompanyLids is a leading retailer of headwear and sportswear in North America, with a strong presence in the market for nearly 25 years. Our company is committed to providing high-quality products and exceptional customer service.We are a dynamic and fast-paced organization that values innovation and customer satisfaction. Our team is passionate...

  • Customer Service Specialist

    3 weeks ago

    Colchester, Essex, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Colchester, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist customers with product selection,...

  • Customer Service Specialist

    3 weeks ago

    Colchester, Essex, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Colchester, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist customers with product selection,...

  • Customer Service Specialist

    4 months ago

    Colchester, United Kingdom ParcelBroker Full time

    At ParcelBroker, we are driven by a singular mission: to provide reliable, cost-effective, and innovative shipping solutions that empower small businesses to thrive in today's global ecommerce marketplace. Our unwavering commitment to customer satisfaction forms the bedrock of our operations. We understand the challenges faced by businesses when it comes to...

  • Customer Service Advisor

    5 months ago

    Colchester, United Kingdom Arc Legal Group Full time

    Job Advert Arc Legal Group, an AmTrust International business, is a specialist provider of legal expenses insurance and related services. We work with insurers, intermediaries, financial institutions, and affinity groups, focusing upon delivering bespoke solutions providing 'best in market' legal advice and case handling. Do you have a customer service...

  • Customer Service Advisor

    4 months ago

    Colchester, United Kingdom AmTrust International Full time

    Arc Legal Group, an AmTrust International business, is a specialist provider of legal expenses insurance and related services. We work with insurers, intermediaries, financial institutions, and affinity groups, focusing upon delivering bespoke solutions providing 'best in market' legal advice and case handling. Do you have a customer service background and...

  • Travel Customer Support Specialist

    3 days ago

    Colchester, Essex, United Kingdom C&M Travel Recruitment Full time

    **Travel Customer Support Specialist**C&M Travel Recruitment is seeking a skilled Travel Customer Support Specialist to join their growing team.Key Responsibilities:• Answer and process customer queries via phone, email, and web chat• Liaise with customers for post-booking questions and assistance• Process and action incoming emails from external...

  • Customer Specialist

    5 months ago

    Colchester, United Kingdom Essex County Council Full time

    **About the role** **Customer Specialist** Fixed Term, Part Time Up to £22,361 per annum (FTE) Location: Colchester Working Style: Anywhere worker **Please note, this is a fixed term contract opportunity for a period of 1 year. This is a part time position working 18 hours per week. The pro rata salary will be £10,878 per annum.** **The...

  • Customer Specialist

    5 months ago

    Colchester, United Kingdom Essex County Council Full time

    **About the role** **Customer Specialist** Fixed Term, Full Time Up to £22,361 per annum Location: Colchester Working Style: Anywhere worker **Please note, this is a fixed term contract opportunity for a period of 1 year.** **The Opportunity** Essex County Council are currently recruiting individuals with a passion for customer service to join our...

  • Customer Service Representative

    2 weeks ago

    Colchester, Essex, United Kingdom LUXE Recruitment Ltd Full time

    About the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at LUXE Recruitment Ltd. As a key member of our customer-focused team, you will play a pivotal role in delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesManage a portfolio of assigned customer accounts, providing timely and...